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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Operations Management |
EmploymentType | Full-time |
Execute and/or assist in all aspects of site planned and unplanned maintenance activities.Maintain network and security toolsetsMonitoring, troubleshooting, and supporting the global network and security production environmentOngoing management of global network and security monitoring systems. This includes configuration, node updates and documentationUtilize monitoring tools to proactively identify problems with network and security systems, and applicationsEnterprise Switch Troubleshooting and Configuration as needed in all global locationsAssist in coordinating with vendors and escalation support teams.Develop timelines for problems that assist in problem reporting and root cause analysis.Create, update, and execute Change Requests within corporate change policies to implement system and software upgrades as directed.Assist in incident management tasks: Open, resolve, and maintain service desk tickets.Assist in all corporate network audit activities as needed for compliancyExecute simple Standard Operating Procedures as directed to maintain operational stability.Support Operations process improvement activities.Create, maintain, and achieve agreed upon goals.Perform performance self-assessments.Maintain weekly, monthly, and yearly reporting duties for operational growth, issue trendingDocumentation of all upgrades, maintenance, and project activitiesExecute circuit installations, activation, testing, deployment and assist in account managementParticipate in a global follow the sun support environment.It s mandatory to work in below shifts (There may be requirement to work in night shifts incase required):First shift from 6:00 AM to 03:00 PMSecond shift from 12:00 PM to 09:00 PMRegularly Scheduled On-call Rotation during weekends is required to support priority customer calls for events associated with outages.Scheduled Weekend Support Rotation is required to support system maintenance functions. These would include, but not be limited to, software patching, firmware and operating system upgrades.Regularly Scheduled MS customer- an On-Call component that would include consultative duties would be required based on customer issues and problems.Required Experience:CCNP Level of expertise or equivalentExperience in Cisco switch troubleshooting and configuration (NX OS, IOS)Configuration of Enterprise level, Network Monitoring industry standard toolsets (Solarwinds, InfoBlox or equivalent)Working knowledge of SNMP, SNMP Traps and SyslogManaging the installation of Corporate WAN Circuits for Enterprise and customer useEnterprise class network documentationEnterprise Wireless configuration and daily operations5-7 years in a corporate environment supporting enterprise class networksConfigure / Troubleshoot Cisco ASA NAT and NAT0Configure / Troubleshoot Cisco ASA Access ControlConfigure / Troubleshoot Cisco ASA IPsec VPNsConfigure Cisco AnyConnect SSL VPN on the Cisco ASAUnderstand Cisco ASA Syslog Messages,
Keyskills :
auditservicedeskindustrysystemmanagementwirelesstcpipsystemadministrationnodeaccesscontrolsoftwaretestingccnaiosetwkadministrationnetwkdesignadministration