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NETWORK DATA ADMIN-LEAD

5.00 to 8.00 Years   Bangalore   11 Aug, 2021
Job LocationBangalore
EducationNot Mentioned
SalaryRs 10 - 18 Lakh/Yr
IndustryIT - Software
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

JOB DESCRIPTION

  • Providing ticket escalation support for operational issues and supporting the operational queue rotation
  • Interfacing with customers to assist in resolving customer issues, communicate
  • resolution status, and deliver high quality solutions
  • Identifying process gaps or areas for improvement in operational efficiencies and recommend/implement solutions
  • Collaborating as part of a cross functional team, delivering networking solutions in an expedient manner
  • Engaging in opportunities to expand on existing skillset in attempt to increase knowledge and reduce learning curves
  • Bachelor s/Master s degree in Computer Science/Information Technology 
  • 4+ years experience with enterprise / managed Wireless network. Cisco Meraki,
  • including Local Area Network (LAN).
  • 2+ years Practical experience with Cisco ISE environment. 
  • Strong knowledge of Cisco Meraki, ISE, Cisco Prime, WLC s & Enterprise LAN
  • Automation / Scripting experience
  • Knowledge of network monitoring and management protocols  
  • Roles & Responsibilities
  • As a Lead, you are responsible for managing a small team of analysts, developers,
  • testers or engineers and drive delivery of a small module within a project
  • (Delivery/Maintenence/Testing) You may serve as entry level specialist with expertise
  • in particular technology/industry domain/a process / application / product. You are
  • responsible for functionalechnical track of a project.

Keyskills :
deliver high qualityproviding ticket escalation supportcommunicate resolution status

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