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Network Presales solution architect-CCP

10.00 to 12.00 Years   Bangalore   15 Feb, 2021
Wipro Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Sales / BD
EmploymentTypeFull-time

Job Description

The responsibilities of this role include

  • Supporting the Sales team in managing and maximizing customer relationships
  • Keeping current with all technical details of the Network Collaboration services of Wipro
  • Working closely with our customers in a pre-sales role, to understand their technical requirements and explain technical solutions
  • Preparing compelling commercial proposals after gather customer needs and agreeing on detailed specifications
  • Support in developing Collaboration solutions based on market trends
  • Preparing and conducting technology demonstrations in customer-facing situations and needs
  • Liaising with internal and external stakeholders and acting as a representative of Wipro at all times
  • Evaluating Collaboration Solutions from OEMs and Partners in the market and putting together a Point of View and/or Solution proposition.
  • Working closely with Collaboration Partners and support in putting together a Go to market Strategy based on the Partner solutions and offering with Collaboration Partners.
Desirable:
  • Commercial awareness, an understanding of the sales-cycle process and ability to build customer relationships and trust
  • Ability to manage and interpret customer requirements
  • A confident, professional personality and style, able to present at customer meetings, seminars, training sessions and trade shows
  • Strong problem-solving skills with excellent attention to detail and a focus on delivering results
  • Foreign language skills in one or more of French, German, Spanish or Italian would be highly beneficial but not essential
Skills
  • A relevant technical degree (or equivalent qualification) in Engineering
  • Experience in technical solution architecting or pre-sales customer facing situations
  • At least 10 years recent relevant experience, Contact Center/voice/Video design, implementation and management
  1. Knowledge of IP telephony and Unified communication - Cisco and non cisco Telephony Solutions.
  2. Contact Center solutions knowledge like but not restricted to IVR, ACD, Recording, WFM etc.
  3. Video Solutions like Conferencing, Bridging, 3rd Part Interoperability etc.
  4. Shall have knowledge of Collaboration tools understanding of Fault, Performance and provisioning like Prognosis, Cisco PA etc.
  5. Basic understanding of storage, server etc
  6. Overall solution understanding of IT infrastructure across data center
  • Demonstrable experience working in a similar role in at least one of the key target vertical market sectors
  • Excellent oral and written communication skills and ability to run service demonstrations and presentations to customers
  • A willingness to travel as required, including Europe, USA and India
,

Keyskills :
javadeliverycustomer relationssalesenvironmentip telephonycontact centerproblem solvinglanguage skillsenglish languageit infrastructure

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