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Network Support Engineer

5.00 to 7.00 Years   Bangalore   30 Sep, 2020
IBM India Pvt Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of. The ACS Network Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be a, intermediate to senior-level network engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier class network. The role requires excellent collaboration with team members, other IT organizations, key stakeholders and business partners to meet the needs of the business as well as that of the customers. Key tasks include:

  • Work with other Network Engineering teams for knowledge transfer of new product/technologies
  • Act as a point-of-escalation within the ACS Network Support Engineering team for technical issues during an assigned shift
  • Help provide solutions when working with customers to identify and remediate issues on the network
  • Plays a critical role in maintaining the global infrastructure for our Cloud environment, comprised of over 50,000 network devices globally
  • Directly create documentation, and provide oversight and peer review of change control documents written by other team members
  • 5+ years experience working directly with customers.
  • 5+ years experience working in the cloud computing industry with a focus around compute and infrastructure services.
  • 5+ years experience troubleshooting complex issues using problem determination and best practices.
  • 5+ years leading and mentoring teams.
  • Bachelor s degree in Networking, Computer Science, Information Technology, Electrical/Computer Engineering or a similar field
  • Excellent communication skills - oral and written
  • Experience with common Internet protocols such as DNS, NTP, LDAP, GSLB
  • Experience with both Windows and Unix (Linux/FreeBSD) servers
  • Network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing
  • Exposure to global network design and management
  • Experience with virtualization technologies such as VMWare, Xen, KVM
  • Solid experience creating technical documentation for current and future state network support needs
  • Skill in troubleshooting, problem identification and resolution of networking issues
  • Ability to both work independently as well as in a team environment
  • Ability to organize and prioritize multiple work assignments
  • Network hardware: Cisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware
  • Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.
  • CCNP, JNCIS or JNCIP certifications
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client s data, no matter where it resides, to respond to changing market dynamics.What matters to you when you re looking for your next career challenge Maybe you want to get involved in work that really changes the world What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion Are you looking for a culture of openness, collaboration and trust where everyone has a voice What about all of these If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.IBM s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.For additional information about location requirements, please discuss with the recruiter following submission of your application.IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.,

Keyskills :
networkingwantroubleshootingswitchesopen shortest path firstciscoopen shortest path first ospfborder gateway protocol bgpmultiprotocol label switching mpls

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