Network/Telecom Systems Analyst 3IT

Job Description

As part of the Network Services team within Oracles Global Information Technology organization, you will be responsible for the delivery of IT services to Oracles businesses worldwide, these services include the management and delivery of network infrastructure.Maintain records of equipment failure and liaise with engineers and suppliers as necessary. Escalate client problems according to established procedures. Manage the network using network management tools, analyze network performance and recommend network enhancements. Analyze network performance to ensure adequate bandwidth for business needs. Recommend enhancements to the network infrastructure, and with management agreement enhance proactive network management tool set. Troubleshoot network problems on the campus network, remote locations and country wide area network though to resolution. Perform Project Engineering including specification definition, design of solution in compliance with corporate standards, implementation, testing through to production. Respond to monitor alarms to identify the root cause of an outage and coordinate the corrective action in a timely fashion. Provide on-call support services as needed and provide assistance to others.Job duties are varied and complex, needing independent judgment. May have project lead role. 5 years relevant work experience and degree/diploma in computer science or IT discipline., OverviewThe Site Reliability Engineering (SRE) discipline in OCI incorporates the ethos of software engineering and applies it to large-scale operations problems. As a SRE your primary goals are to handle the operational items of our Load Balancers.A SRE in this role will spend most of their time doing ops related work such as handling production issues and customer service on-calls. When not working on operations, they will reduce the operational overhead through automation. The ideal candidate is a fast learner, a diligent problem solver with a relevant experience in areas such as networking, internet protocols and scalability. They are expected to be hands-on with Linux systems and have some exposure to a scripting language (Python, Bash).SREs are close partners with service owners in all aspects of service operations and ownership and are expected to have a drive for innovation, collaboration and teamwork inspired by the DevOps philosophy.Responsibilities:

• Work closely with senior SREs and SDEs to maintain operational health of Load Balancer services for High Availability, High Scalability, High Reliability and Low latency
• Managing and triaging tickets in Operational backlog.
• Debugging software and network outages
• Driving prioritisation and execution of work based on impact
• Involve in some amount of automation to improve OCI systems.
• Follow, Improve and Create Runbooks to help reduce mean triage time of incidents and maintain clear and effective documentation

Qualifications:

• 1+ years software development AND/OR 24*7 technical support experience
• Knowledge of TCP/IP fundamentals and commonly used network routing protocols (BGP, IPv4/v6 etc.)
• Knowledge on load balancing and virtual networking concepts is a plus
• Knowledge any scripting language like Python, Perl, Bash
• Experience with Linux systems and familiarity to Linux networking basics
• Ability to identify automation scope and built various platform capabilities
• Experience with resilience improvement, ability to automate mitigation steps so as to improve the service availability
• Ownership of translating customer and technical requirements into service attributes and architecture, thereby improving customer experience
• Ability to work with service teams, own customer impacting events and ensure corrective action plans are laid out based on the priority
• Ability to drive and actively participate in backlog discussions & standups to establish appropriate prioritization of the tasks.
• Identify and evaluate existing tools, features or applications, and contribute towards increasing the productivity of the team
• Experience in Incident management, agile methodologies with an ability to perform multi-tasking and timely address issues reported by Telemetry/Customer
• Should be quick in troubleshooting the issues within the specified SLA s, and possess strong customer-centric behaviour
• Ability to work effectively across multiple technical teams to ensure continued customer success
• Bachelor s degree in any one of Computer Science/Engineering, Information Science/Technology or a related field
• Strong verbal and written communication skills

Preferred Qualifications:

• Prior experience working in cloud platforms such as AWS, Azure is a plus
• Knowledge of Load Balancers is a plus
• Experience with enabling and managing cloud services, usage, and their optimization
• Experience with Oracle SaaS, PaaS or IaaS is a plus.

Keyskills :
wideareanetwork environmentalimpactassessment rootcause itservices loadbalancing networkservices supportservices remotelocations technicalsupport routingprotocols ncallsupport