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New Require for - Deputy Manager - Primary Technical Support

2.00 to 4.00 Years   Bangalore   03 Oct, 2022
Schneider Electric
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    *Job Title:Deputy Manager-Primary Technical SupportJob Level: Individual Contributor Function:Customer Care CenterBusiness UnitSecure PowerLocation:BangalorePosition Type:Full TimeJob DescriptionRole and Responsibilities
    • Handling Voice calls from Domestic Customers.
    • Solving Technical Queries of customers related to UPS and batteries of APC by Schneider.
    • Offer technical troubleshooting to the customers by referring to FAQ s and web.
    • Registering complaints of customers using bFS Salesforce (CRM) applications.
    • Interacting with different stakeholders involved for the complaint resolution.
    • Co-ordination with service planning and escalation team for faster resolution.
    • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • Willing to work in rotational shifts (24x7 operation).
    Qualifications and Education Requirements
    • BE/BTech (Electrical and Electronics / Electronics and Communication)
    • Languages: English, Hindi and Kannada/Malayalam/Telugu/Tamil/Bengali
    Required Skills
    • Passion for the technical profile.
    • Extensive familiarity with Windows operating system.
    • Good communication skills.
    • Good analytical and problem-solving skills.
    ,

Keyskills :
miscustomer servicedocumentationfinanceinsuranceproblem solvingservice planningfaqcarehindiwindowsenglishplanningeducationbatteriessalesforceanalyticalescalationelectronics

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