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NOC Operator

1.00 to 3.00 Years   Bangalore   26 Feb, 2024
Quess Corp (Magna Infotech)
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Roles & responsibilities:Tools & ResourcesIT Service Management tool Service NowMonitoring and event management tool based on IBM Netcool platformIBM Tivoli monitoring toolsBusiness Service Management monitoring toolOther Application Performance Management and network monitoring toolPersonal TraitsLanguage skills: Proficiency in written / spoken EnglishValues and behaviours: Core Values / Honesty / Integrity / shall be exhibited.Good understanding on the infrastructure monitoring tools, preferably IBM Tivoli suits, Splunk.Good understanding and experience with Application Performance Monitoring toolsTeam playerExcellent communication skills.Willing to work in Shifts, 24X7Applicable process connected to Job RoleStandard Incident, Problem, Change, Configuration and Event management processes.Skill requirementsDegree within Electronic Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalentExperience working within multi-sourced IT environmentIndustry experience: Event Management and Network Operation Center monitoring, Infrastructure OperationYears of experience2-3 Years relevantCertifications: Certification related to Network CCNA) or Monitoring tooling Certification with any of the Monitoring tool will be an added advantageRole descriptionGOC Monitoring Analyst is responsible to monitor the health of IT infrastructure operation through technical event management and business application service monitoring within the 24x7 Global Operation Centre operation based in the Geography Hub in India.GOC Monitoring Analyst is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities. The role is to perform the surveillance activities and ensure that all the technical and service-related events from the monitoring systems get escalated to the relevant function and technical backline teams within the stipulated time period for restoration / resolution.

Keyskills :
ibm netcoolibm tivoli

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