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Job Location | Bangalore |
Education | Not Mentioned |
Salary | 2,50,000 To 4,00,000 p.a. |
Industry | Call Centre / BPO / KPO |
Functional Area | ITES / BPO / KPO / LPO / Customer Service / Operations |
EmploymentType | Full-time |
Job Title : - Team Lead no of Vacancies : 11city : Bengaluru, Karnataka, Indiaresponsible in Managing the Team of 20 to 30 Agents.setting and Meeting Performance Targets for Accuracy, Efficiency, and Qualityensuring Meeting Clintssla.monitor and Track the Performance with Respect to Slas, Client Satisfaction.maintaining Up-to-date Knowledge of Processde velopments.assist with Assistant.manager/manager from the End Users Point Ofview.monitor the Performance Standards of the Team Against Planned Objectives, and Recommending And/or Taking Corrective the Document, Examine and Report Quality Issues Their Response and Suggest Possible Improvements.taking Care of Attrition and Shrinkage.qualification & Experience:drive the Team to Achieve Quality Targets.daily Reports.work Experience : 2.00 Yrs - 4.00 Yrsctc (annual) : 3.50 Lacs - 4.20 Lacs.
Keyskills :
Team Coordinator Team Handling