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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Job PurposeTo supervise the day-to-day processing & customer service activities related to the CPC with the primary purpose of meeting service standards, resolving customer queries & complaints.To ensure compliance of all internal procedures, operational controls and regulatory requirements.To ensure strict compliance of internal procedures in line with the standards laid down as per Quality Policy.Key ResponsibilitiesTo provide Payments related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standardsResponsible for monitoring operational & customer service activities of the CPCInputting & monitoring of transactions of the CPCEnsure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.Organisation of work flow to achieve maximum productivity & Regular monitoring of the performance of the team & improve efficiency.Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.Comply with internal operating procedures & Control Standards & perform KCS checksTrain, motivate and educate staff to meet requirements expected of them.To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standardsHandles staff referrals, customer enquiries, exceptions and Irregular cases in accordance with agreed service standardsPerform relief function for Officer, Customer Service / Assistant Manager as per requirements.Assist Manager & Asst. Manager in monitoring all transactions to ensure obligations/payments duly met.Compliance of all the policies and procedures issued in relation to money laundering prevention.Ensure strict implementation of Group Policies on KYC.To act as Maker for performing GL Reconciliation activities as per the CMO Recon PolicyTo act as Maker for the scanning activity on SSS system and ensuring timely scanning and authorization related to outward remittances.To hear (voice recorder) and ensure that call back is taken as per laid down guidelineTimely identification and escalation of risk issues,
Keyskills :
servicelevel customerservice servicestandards scanning equality ectiveaction rep ting