OMC Account Manager

Job Description

*Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.Senior consulting member of the Expert Services team who provides expert services both as an individual and a team member. Takes direction from senior team members and management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch standard/advanced interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Takes an active role in guiding junior team members and leading projects. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects.5+ Years of professional experience. 1-2 Years of email coding experience. Experience with HTML, CSS, XML, XSLT 1.0, and JavaScript. Understanding of email design and copywriting. Previous experience interacting with client/customer base., OMC Account Manager Thorough understanding and experience in Email marketingExperience in various aspects of Project Management, which includes project coordination and scheduling, client management, Budgeting and implementing effective cost controls, operations, production team management, maintaining client satisfaction by ensuring exceptional serviceManage Project schedule for Projects engagedGather Project Requirements, Objectives and BRD sComplete Project Discovery with resourcesBuilding Project plan and Kick Off projectGreat team player, know when to lead and when to followA strong work ethic, a winning attitude and a sense of humorHighly developed experience in client services, account and/or project management in interactive or email marketingAbility to perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients.Client focus with an obsession for achieving measurable resultsStrategic and analytical insight to identify and solve clients business, marketing and technology problemsWork to identify sales opportunities within existing accountsExtremely proactive, highly organized, with ability to manage multiple tasksStrong data gathering, storytelling, and analytical skillsPolished verbal, written communication and presentation skills, with both internal colleagues and external clientsTechnically literate and comfortable working with Internet technologies, and desire to build technical knowledgeBA/BSPart of a team responsible for the day-to-day operation of our largest accounts making sure the account is running smoothly and profitably.Know the clients business intimately and be an effective spokesperson for the client within the Oracle Marketing Cloud; representing the clients point of view and concerns.Part of an internal team working on short-term projects and/or campaigns, with an understanding of long-term planning requirements and growth of the business.Push the envelope of ground-breaking strategies for designing and executing successful integrated lifecycle email programsBuild collaborative client relationships and account size based on trust and tangible resultsGather business requirements, identify needs and scope programs to ensure quality programs exceed clients expectations and industry standards.Analyze key email performance indicators, make, and identify opportunities for optimizing results.Help identify potential projects and sources of revenue.Develop and foster team environment across functional areas Note:Experience 2 or more years of experience in Account management or Project management, working with US clients.Education B.E/ MBAReady to work on complete Night shifts and Weekends based on requirement.

Keyskills :
automation datamanagement processengineering projectmanagement teammanagement subjectmatterexpertise achievingmeasurableresults clientfocus emaildesign emailmarketing tatementsofworksow