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Opening For International Customer Support Representative

1.00 to 6.00 Years   Bangalore   19 Jan, 2025
Intouch CX
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.5 - 12 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job descriptionAbout companyIntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000 team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the worlds most innovative brands. IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes afterIntouchCX was named by Forbes as one of Americas Best Large Employers for 2022, and a Top Employer for New Grads.Both freshers and experienced can applyMobile Number :HR Apoorva 7022226234 / 9148186691The role of the Customer Service Associate (CSA) - Non-Voice, will be responsiblefor:
    • Providing support and resolve technical issues via email and other electronic
    • communications.
    • Building credibility and trust with the customer by empathizing with their
    • problem in words.
    • Proactively understanding their needs and responding promptly to resolve
    • their issue.
    • Applying advanced troubleshooting techniques to provide unique solutions to
    • the customers individual needs.
    • Leveraging their experience to provide feedback to the team on how to
    • improve client services.
    • Driving customer communication during critical events
    • Requirements:
    • An obligation to deliver exceptional customer service.
    • Receive emails and chats to gather and verify required information and do
    • utmost within their power to solve customer problems.
    • Demonstrate empathy and patience to the customer.
    • Demonstrate enthusiasm to be a self-starter who is excited about learning new
    • technologies on a daily basis.
    • Provide information to the client and place appropriate notes in system
    • indicating exactly what action was taken or needs to be taken.
    • Ensure policies and procedures are followed.
    • Maintain thorough knowledge of systems so that information can be researched
    • and proper information is given to customer.
    • Learn and retain a thorough working knowledge of all existing and new process
    • and procedures.
    • Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality,
    • CSAT & DSAT
    • Attend Team Meetings/additional training sessions as scheduled
    • Performs other duties as assigned.
    Critical Skills:
    • Above average verbal and written communication skills - ability to speak
    • accurately, using proper grammar, and good enunciation.
    • Ability to listen attentively and to use information provided by clients to tailor
    • responses and actions to meet the clients specific needs.
    • Ability to work in a fast-paced, hectic, changing environment.
    • Ability to organize and follow-up multiple tasks/details with accuracy and
    • timeliness.
    • Ability to operate a personal computer.
    • Ability to adhere to all organizational policies and procedures.
    • Ability to work a variety of shifts including days, afternoons, evenings, weekends
    • and holidays.
    • Ability to perform basic mathematical functions.
    • Ability to effectively interact with employees at all levels of the organization and
    • work with a variety of people from diverse backgrounds
    Perks and Benefits:
    • An attractive compensation package with performance-based incentives
    • Incredible learning and growth opportunities
    • Outstanding rewards and recognition program & employee engagement activities
    • Free Food and Transport while working on-site
    • Medical Insurance
    Mobile Number :HR Apoorva 7022226234 / 9148186691

Keyskills :
supportinternational voice processcustomeremail support

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