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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | ustomer Service (Domestic) |
| EmploymentType | Full-time |
Greetings from Gett jobs!Excellent Hiring for Chat and Voice support with sal upto 35k.Responsibilities Proactively attend all the queries, complaints, requests across the companys social media platforms Raise issues to the concerned teams and follow up for resolutions Proactively and continuously keep the customer and stakeholders informed about the status of the problem High level of individual discretion to ensure customer satisfaction and business success Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutionsRequired Experience, Skills and QualificationsGrads or Undergrads fresher or customer support expExcellent written communication in English.Working knowledge of platforms like Facebook, Google Play Store and Twitter Active twitter handle with good following and some exposure in any platform of communication including media relations, internal communication, branding and social media is desirable Flexible with Rotational shifts.one way cab will be providedsal 18k - 35k based on expfood coupons are also available.5 working days with 2 days Rotational OffCall sapna on 962027044 / 9620040433 for any detailsOR mail your resume at sapna@gettjobs.com
Keyskills :
optushindigraduatecustomerchatsupportfresherservicemediatwitternon-voicediplomasocialcustomersupport