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Openings for Team leader and Assistant Manager

Fresher   Bangalore   28 Jun, 2026
SWASTIK STEPSTONE CAREERS
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    WE ARE HIRING TEAM LEAD & OPERATIONS ASSISTANT MANAGERFor Details ContactName - ChiragNumber - hidden_mobileEmail - hidden_emailLocation: Bangalore Industry: International BPO Shift: Rotational Shifts Benefits: Free 2-Way Cab Facility (Round the Clock) OPEN POSITION 1 TEAM LEAD Job Responsibilities:
    • Set clear objectives, define roles, and align team members with business goals
    • Communicate expectations, goals, and feedback regularly
    • Resolve team concerns and conflicts effectively
    • Support employee development through coaching and training
    • Ensure compliance with company policies and procedures
    • Drive team performance to achieve KPIs and targets
    • Generate performance reports and provide updates to management
    • Handle escalated customer concerns professionally
    • Monitor call quality, CSAT, AHT, and productivity metrics
    • Identify performance gaps and implement improvement plans
    • Conduct regular feedback and performance evaluations
    • Collaborate with cross-functional teams for service improvement initiatives
    Eligibility Criteria:
    • Minimum Qualification: 12th Pass (No Backlogs)
    • Graduation Preferred
    • 1-10 Years of experience as Team Lead (on papers mandatory)
    • Strong communication and interpersonal skills
    • Excellent leadership and problem-solving abilities
    • Ability to multitask and work under pressure
    • Strong analytical and decision-making skills
    Interview Process:
    • HR Screening
    • Operations Round
    • Salary Discussion
    OPEN POSITION 2 OPERATIONS ASSISTANT MANAGER Job Responsibilities:
    • Manage end-to-end operations for International Voice/Non-Voice/Blended processes
    • Lead Team Leaders and front-line teams to achieve KPIs (AHT, CSAT, FCR, Productivity, Quality, TAT)
    • Ensure SLA and client performance metrics are consistently achieved
    • Conduct daily reviews, coaching sessions, and action planning
    • Handle stakeholder communication and client governance calls
    • Monitor attendance, shrinkage, and workforce utilization
    • Identify operational gaps and implement process improvements
    • Ensure compliance with company and client guidelines
    • Drive employee engagement and retention initiatives
    Eligibility Criteria:
    • Minimum Qualification: 12th Pass (No Backlogs)
    • Graduation Preferred
    • 5-8 Years of experience in BPO Operations
    • International Process experience is mandatory
    • Minimum 2-3 Years of Team Handling experience
    • Strong knowledge of operational metrics and workforce management
    • Experience handling US/UK/Australian clients
    • Exposure to client governance calls
    • Six Sigma / Lean Certification is an added advantage
    • Excellent communication, leadership, and analytical skills
    • Ability to manage multiple tasks under pressure
    Interview Process:
    • HR Screening
    • Operations Round
    • Salary Discussion
    Employee Benefits:
    • Free 2-Way Cab Facility
    • Career Growth Opportunities
    • Learning & Development Programs
    • Supportive & Dynamic Work Environment
    For Details ContactName - ChiragNumber - hidden_mobileEmail - hidden_email

Keyskills :
international call centerbpocustomer supportattritioncsatahtshrinkagetechnical supportteam leader

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