Operations Manager

Job Description

• The Manager - Operations, will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces.
• The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. He/She will manage performance measured on operations/business goals and SLA metrics.
• The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. He/She will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams.
• The individual will interface and drive agenda with the automation & technology teams to build scalable solutions. In addition, he/she will be responsible for ensuring the safety, security and integrity of Amazon s systems and data. The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.
• The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.

Some of the key result areas include, but not limited to:

• Responsibility for meeting operational and business goals
• Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
• Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
• Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
• Executing specific people programs on coaching and development and team engagement.
• Interacts with multiple stakeholders to communicate on operations and also represent data/ metrics information
• Owns/ Drives development of external/internal communication i.e. blurbs, reports etc.
• Ability to represent data and communicate effectively to handle escalations
• Drive weekly or monthly discussions with Stakeholders and influence decisions for the process with data
• Analyzes Data and is responsible for highlighting gaps, recommends solutions and drives and influences decisions
• Manages escalation/resolves complex tickets including non-standard tasks
• Responsible for Operational Reporting to senior management/ stakeholders at Process level
• Drives completion of work allocation for the function/ process independently
• Prioritizes metrics to meet operational goals assigned at process level
• Participate in onboarding if it is part of similar new processed onboarding ie new GL/ process/ module with complete documentations i.e. SOP etc.
• Act as Mentor or coach and contributes to associate growth
• Develops training content for functional on-boarding
• Trains new hires
• Is an Expert and Primary contact for process issues/ escalation/ coaching
• Demonstrates understanding of performance and leadership bar and effectively applies to hiring decisions
• Communicate effectively to internal stakeholders

, BASIC QUALIFICATIONS:

• 8 years of work experience with at least 3 years of people management experience.
• Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.
• Has managed critical operational processes, with SLA responsibility.
• Strong analytical, mediation and problem resolution skills.
• Track record of employee development (including an emphasis on selection and retention).
• Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.
• Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.
• Excellent written and oral communication skills
• To receive security clearance all candidates must undergo a background check.

PREFERRED QUALIFICATIONS:

• Masters Degree/MBA, Certification in process excellence (PMI, Lean, Six Sigma).
• Exposure to working with technology teams and solving operational issues using technology.

Keyskills :
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