Operations Manager Background Verification (BGV)

Job Description

Operations Manager Background Verification (BGV)About the CompanyCheckaro Verifications Private Limited is a background verification (BGV) services company committed to helping organizations make informed and confident hiring decisions. We specialize in conducting thorough, accurate, and timely employee background checks, including education, employment, address, criminal, and reference verifications. With a strong focus on quality, compliance, and client satisfaction, Checkaro Verifications partners with businesses across industries to build trust and ensure a safe, reliable workforce.Position OverviewJob Title: Operations Manager Background Verification (BGV)Location: BangaloreReporting To: Chief Executive Officer (CEO)Team Size: 4 (Direct Reports)Experience Required: 8 Years (Background Verification industry, with team management and P&L exposure)Role SummaryWe are looking for an experienced Operations Manager to take end-to-end ownership of the Background Verification (BGV) process. The role involves managing a team of 4, coordinating with external verification agencies, building and maintaining strong client relationships, and providing regular operational updates directly to the CEO.Key ResponsibilitiesOwn and manage the end-to-end Background Verification (BGV) process, from case initiation to closure, ensuring accuracy, timeliness, and compliance with defined SLAs.Liaise and coordinate with external verification agencies for conducting checks (education, employment, address, criminal, reference, etc.), ensuring quality and turnaround time standards are met.Lead, mentor, and manage a team of 4, allocating work, monitoring performance, and driving productivity and quality targets.Build, strengthen, and manage client relationships, acting as the primary point of contact for operational matters and ensuring high levels of client satisfaction.Monitor case progress, identify bottlenecks/discrepancies, and implement corrective actions to ensure smooth operations.Ensure adherence to internal processes, quality standards, and compliance/regulatory requirements throughout the verification lifecycle.Track key operational metrics (TAT, accuracy, productivity, agency performance) and prepare MIS/dashboards for review.Provide regular updates and reports to the CEO on team performance, client status, agency performance, and overall operational health.Drive process improvements, standardization, and automation initiatives to enhance efficiency and reduce turnaround times.Handle escalations from clients or internal stakeholders and ensure timely resolution.Support business growth through operational excellence and contribute inputs for cost optimization and revenue planning (P&L).Required Skills & CompetenciesStrong understanding of the end-to-end BGV process and industry practices.Proven experience managing relationships with verification agencies/vendors.Demonstrated team management and leadership skills.Strong client relationship management and communication skills.Analytical mindset with experience in P&L management and reporting.Ability to work directly with senior leadership and provide regular, structured updates.Proficiency in MS Excel/Office and reporting tools.Strong organizational skills with the ability to manage multiple priorities and deadlines.Eligibility CriteriaMinimum 8 years of experience in a Background Verification (BGV) company.Prior experience managing a team is mandatory.Prior experience handling P&L responsibility for a process/account.Demonstrated experience in client relationship building and management.Graduate/Postgraduate in any discipline (preferred).Other DetailsWork Location: BangaloreEmployment Type: Full-TimeBenefits:Provident FundWork Location: In person Operations Manager Background Verification (BGV)About the CompanyCheckaro Verifications Private Limited is a background verification (BGV) services company committed to helping organizations make informed and confident hiring decisions. We specialize in conducting thorough, accurate, and timely employee background checks, including education, employment, address, criminal, and reference verifications. With a strong focus on quality, compliance, and client satisfaction, Checkaro Verifications partners with businesses across industries to build trust and ensure a safe, reliable workforce.Position OverviewJob Title: Operations Manager Background Verification (BGV)Location: BangaloreReporting To: Chief Executive Officer (CEO)Team Size: 4 (Direct Reports)Experience Required: 8 Years (Background Verification industry, with team management and P&L exposure)Role SummaryWe are looking for an experienced Operations Manager to take end-to-end ownership of the Background Verification (BGV) process. The role involves managing a team of 4, coordinating with external verification agencies, building and maintaining strong client relationships, and providing regular operational upda

Keyskills :
Background VerificationTeam ManagementClient Relationship ManagementComplianceProcess ImprovementAutomationMS ExcelReportingAnalytical Skills