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Operations Manager Bangalore

8.00 to 13.00 Years   Bangalore   29 Aug, 2023
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryRs 10 - 14 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Process Metrics review with the senior management and the team Identifying, recommending and implementing ways to increase the productivity andthe quality of the team Adherence to company policies Ensuring the process meets the defined Service Levels ISO and HIPAA compliance Drive ResultsManaging Self Identify and participate in training / developmental programs Inspiring Others / Managing Teams Coaches and mentors Team Leads && AMs Hiring as per the process requirements Works with Cross-Functional Teams to ensure that both internal and externalcustomers needs are met. Desired skill sets Process SLA Telephone etiquettes / MS office / Effective communication Good analytical skills People Management (Feedback and Counseling) Presentation Coaching and Mentoring

Keyskills :
sla managementpeople management skills

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