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Operations Manager - Exp in People Management, NOC operations, Incident

1.00 to 10.00 Years Bangalore 09 Sep, 2026

Job Location	Bangalore
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Job descriptionApplyLocation:Bangalore, Karnataka, IndiaArea of InterestCustomer ExperienceJob TypeProfessionalTechnology InterestNetworkingJob Idhidden_mobileNewWhat Youll DoCisco Managed Services seeks a Manager of Technical Support to lead teams of customer support engineers who deliver Remote Management Services. The manager handles issues and assumes ownership for the end-to-end customer experience. Serving in a liaison role, the manager crafts a bridge that connects the technical and business perspectives of customer engagements.Who Youll Work WithBecome part of Cisco Managed Services (CMS) Team. CMS simplifies the ongoing management of Cisco Advanced Technologies, improves the business benefits, and significantly reduces Total Cost of Ownership (TCO) for our customers. We are a dedicated team that works together to anticipate, identify, and resolve issues faster, more accurately, less expensive, and with more transparency than customers can on their own.Who You AreRole & ResponsibilitiesIn this highly transparent role as a Manager of Technical Support, you will:Supervises the activities of a CSE team with responsibility for results in terms of customer service happinessWorkload management among team members, including implementation of creative ticket/case management techniquesAssumes leadership role in Cisco Services or cross-functional teams to drive service delivery and/or product improvementsCollaborate with Cisco and Customers Partners to ensure service delivery successCollaborate closely with senior leadership of customer to drive engagement and NPSParticipates in major multi-functional projects affecting Cisco business, product, or service leadershipIdentifies and works on issues that affect worldwide TAC & CMS teamsMinimum QualificationsTypically requires BE or B.Tech or equivalent plus 10 years-related experienceExperience in customer support, knowledge of Cisco Unified Communications and other industry Collaboration technologiesPossess 2 to 4 years-prior management experience (desirable)Possess 1 to 2 years experience of leading a Network Operations Center (NOC)Complete understanding of and experience in leading a team in applying all elements of Technical SupportProven business and technical expertise and extensive customer service engineering experienceDesired SkillsDemonstrates strategic skillsProven industry awarenessOperational mind-set and dispositionComfortable working in a dynamic and evolving organization and serviceAbility to formulate and deliver complex presentations throughout Cisco and to customer technical departmentsWhy CiscoWe connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who arent afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.#We Are Cisco. .

Keyskills :
People ManagementNOC operationsIncident ManagementProblem ManagementChange ManagementNetworkingCustomer SupportCisco Unified Communications

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