Operations Manager, Research Operations

Job Description

Qualifications Minimum qualifications: Bachelors degree or equivalent practical experience. Experience in vendor management and operations management. Experience in project/ program management. Preferred qualifications: PMP, Six Sigma certification. 5 years of experience working in agency/ consultancy or outsourced program/ project management and/ or operations management. Experience in talent research/ mapping/ intelligence gathering, and lead generation. Experience working on project/ process/ operational optimization. Experience managing client- vendor relationship through influence. Experience in a large complex organization and/ or outsourced/ offshore process management. Experience recruiting for tech roles and/ or tech companies. Experience managing candidate information or applicant tracking systems. Excellent analytical skills, with the ability to cope with complexity and change. About the job Google is known for our innovative technologies, products and services and for the people behind them. The Google People Services (GPS) team focuses on providing an amazing experience to past, present and future Googlers. The Staffing Associate owns the first step of the online application process by reviewing all resumes submitted via Google s online channels. You will be part of a global resume review team, using your assessment skills to identify the best resumes based on defined criteria, hiring guidelines and policies. Your speed and accuracy are critical to ensuring that all applicants are assessed carefully, fairly and in a timely manner, delivering the positive experience that candidates expect from Google. Your aptitude for understanding role- specific qualifications and zeroing in on top talent to match our roles are critical to Google s ability to achieve its growth goals. As an Operations Manager, youll build relationships with Research Operations Relationship managers based in the regions who work directly with Staffing and Channels points of contact (POCs) to identify and prioritize opportunities to leverage the Research Operations (ResOps) team to deliver high quality candidate pipelines and provide candidate data management support. As an Operations Manager, youll understand these requirements and work with the large outsourced Research Operations team of researchers to deliver the projects efficiently and in a timely fashion. You will also be responsible for monitoring utilization levels, quality and output of the research team, and spotting and driving operational excellence and process improvement opportunities. Great just isnt good enough for our People Operations team (you probably know us better as Human Resources ). Made up of equal parts HR professionals, former consultants, and analysts, were the advocates of Googles colorful culture. In People Ops, we find them, grow them, and keep them . We bring the worlds most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data- driven approach that is reinventing the human resources field. Responsibilities Understand the requirements of incoming projects and take responsibility for translating needs into action. Monitor progress and drive high quality timely output. Monitor utilization across sub- teams and enable collaboration to ensure resources are aligned to volume. Use available output metric data to ensure effective work prioritization, and ensure all sources drive output and quality. Devise strategies enabling the research team to generate and deliver high quality, impactful pipelines of talent. Understand talent availability and sources of talent/ talent insights/ data in your area. Monitor and drive project delivery, output, productivity, and quality against goals. Identify opportunities to improve/ automate/ innovate/ maintain an environment of continuous improvement. Lead Diversity and Inclusion (D&I), inclusive candidate sourcing approaches, and the generation of market representative candidate pipelines, ensuring inclusive approaches are shared with our partners. Location Bengaluru, Karnataka, IndiaAt Google, we don t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Googles EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form . To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.,

Keyskills :
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