Operations Project Manager Associate

Job Description

The role is to provide management leadership to a team of approximately 10 to 15 operation professionals supporting shared utility activities for the Global Reconciliations Process. The successful candidate will be responsible for supporting strategic change and location strategy as well as managing relationships with global stakeholders and clients, representing the operations based in the Manila Global Service Center. Reporting will be at both the function level and location level, to the Reconciliation Vice President based in Manila.Reconciliation Operating Unit (ROU) provides reconciliation services covering the following: Cash Reconciliations at Client Account, Client to Market and Nostro levels Asset Reconciliations at Client Account, Client to Market and Omnibus levels Other Reconciliations by Asset Class, stand-alone and bespoke reconciliations supporting regulatory client or product requirementsKey Responsibilities- Drive service and operational excellence for the Manila site, focusing on reduction of business errors, timely delivery to internal clients and breaks reduction. - Create common set of key performance information (KPIs) and scorecards to measure individual and team success. Implementing work allocation and capacity management within the team. - Build and maintain a robust risk and controls framework ensuring that operational controls are fit for purpose and focused on higher risk processes. - Partner with global stakeholders to support any location strategy in place ensuring that all migrations are aligned to the end state operating model. Act as gatekeeper of all new functions into the production environment. - Foster a culture of innovation and best in class enhancements, partnering with stakeholders to define and execute strategic change including process re-engineering and re-platforming initiatives. - Enhance the working environment to enable our people to be the best they can, by defining and executing management best practice for performance and talent management, coaching and leadership and monitor the effectiveness via a common set of goals and practices. - Define and implement a succession plan within the team with a focus on developing existing talent and local hiring. - Take part global stakeholder governance forums to monitor departmental delivery against common objectives. - Be a partner with other local leaders to drive site activities such as employee engagement, recruitment, management effectiveness and learning and development.Skills and Experience:- 6 to 9 years of financial services industry experience including tenure in operations management roles managing large and diverse teams of typically 10 to 15 people. - Financial/Accounting and business management experience of at least 2 years. - Experience of managing off-shored functions within a global organization. - Demonstrative and confident leader, possessing strength of personality and intellect to gain the respect of demanding stakeholders and partners. - Posses a collaborative, cohesive and participative management style. Professionalism, sensitivity, discretion and sound decision-making skills allied with the ability to interact at senior executive level are essential - Able to prioritize, multitask and lead under pressure. - Excellent influencing and relationship management skills coupled with 1st class communication and presentation finesse. - Basic Level of Mutual Fund product knowledge preferred. Fund Services and Reconciliations background is an advantageGuiding Principles and A+ Behaviors- Client Centric Focus: Work as a trusted client partner and advocate, ensuring strong strategic alignment and open communication. - High Performing Teams: Create a culture of inclusion, empowerment, opportunity and execution excellence. - Efficiency: Capture efficiency targets through the effective leveraging, streamlining and optimization of our platforms, resources and global footprint. - Leverage: Deliver optimal and key cross-asset solutions that capitalize on the scale of the expanded franchise. - Controls & Risk Management: Ensure we remain adaptable and responsive to the changing regulatory landscape. - Innovation: Create an environment that fosters and supports thought leadership, innovation and creative problem solving.,

Keyskills :
project managementcustomer relationsjavafund servicestalent managementmanagement skillsproduct knowledgefinancial servicesemployee engagement