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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Role: Operations Support EngineerLocation: BangaloreYears of Experience: 1 to 3 yearsObjective of the role: Monitor and support the product at customer environment in 24 7 basis working in shifts. Manage the tickets from customers adhering to SLA. What will you do: Monitoring the alarms/ alerts generated from various customers. Monitoring the logs of jobs and job status. Preliminary investigation of alerts based on a standard defined procedure. Acknowledgement of tickets to customers on support management tool. Working in 8- hour shifts (including night shift) to support customers in different regions. Working with Pelatro L2 and L3 support teams with necessary logs and preliminary analysis. Engagement with customer operations support team. Development/ Modification of shell scripts to enhance the product monitoring abilities. Skills Required: Good knowledge on Unix and Shell scripting 1 to 3 year experience with Telecom BSS/ OSS solution on operations support. Understanding of RDBMS concepts. Understanding of SDLC and Agile development models Well established communication and inter- personal skills. Thorough understanding, appreciation and analysis of the issues underlying systems development. Experience of the technical aspects of the relevant technologies, software, and hardware, to be employed. Potential to upskill to L2/ L3 teams with more advanced product/ domain/ Unix knowledge. Role: Operations Support EngineerLocation: BangaloreYears of Experience: 1 to 3 yearsObjective of the role: Monitor and support the product at customer environment in 24 7 basis working in shifts. Manage the tickets from customers adhering to SLA. What will you do: Monitoring the alarms/ alerts generated from various customers. Monitoring the logs of jobs and job status. Preliminary investigation of alerts based on a standard defined procedure. Acknowledgement of tickets to customers on support management tool. Working in 8- hour shifts (including night shift) to support customers in different regions. Working with Pelatro L2 and L3 support teams with necessary logs and preliminary analysis. Engagement with customer operations support team. Development/ Modification of shell scripts to enhance the product monitoring abilities. Skills Required: Good knowledge on Unix and Shell scripting 1 to 3 year experience with Telecom BSS/ OSS solution on operations support. Understanding of RDBMS concepts. Understanding of SDLC and Agile development models Well established communication and inter- personal skills. Thorough understanding, appreciation and analysis of the issues underlying systems development. Experience of the technical aspects of the relevant technologies, software, and hardware, to be employed. Potential to upskill to L2/ L3 teams with more advanced product/ domain/ Unix knowledge.,
Keyskills :
troubleshootingnetworkinglanoperating systemsswitchesshell scriptingagile developmentdevelopment modelssupport managementcustomer operationsossunixsdlcagilerdbmsscriptshardwaresoftwareanalysisscriptin