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Order Management Specialist Credit/Debit Disputes | 2PlusYrs Bangalore

1.00 to 10.00 Years   Bangalore   16 Sep, 2026
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Order Management Specialist Credit/Debit Disputes | 2 Years | Bangalore | 5.5 LPAJOB DESCRIPTIONPosition: Order Management Specialist Credit/Debit Disputes Experience: 2 Years Location: Bangalore Salary: Up to 5.5 LPARole Overview: We are looking for an Order Management Specialist to support Order-to-Cash (O2C) and customer service operations, with a strong focus on Credit/Debit Dispute management. The candidate will be responsible for accurately executing day-to-day operational activities as per defined SOPs, work instructions, and SLAs.Key Responsibilities:
    • Manage day-to-day Order Management and O2C transactions accurately and within defined SLAs.
    • Handle and resolve credit and debit disputes raised by customers.
    • Investigate discrepancies related to orders, invoices, pricing, quantities, credits, and debits.
    • Coordinate with internal teams such as Sales, Finance, Accounts Receivable, Billing, and Customer Service for dispute resolution.
    • Process transactions in accordance with established SOPs and work instructions.
    • Respond to routine customer and business queries and ensure timely resolution.
    • Identify issues outside documented procedures and escalate them appropriately.
    • Maintain accurate records of transactions, disputes, resolutions, and follow-up actions.
    • Ensure adherence to quality, productivity, compliance, and SLA requirements.
    • Support continuous improvement initiatives within the Order Management/O2C process.
    Required Skills:
    • 2 years of experience in Order Management / Order-to-Cash / O2C Operations.
    • Hands-on experience with Credit/Debit Disputes.
    • Good understanding of Order Management, Billing, Invoicing and Accounts Receivable processes.
    • Strong analytical and problem-solving skills.
    • Good communication and stakeholder-management skills.
    • Ability to work within defined SOPs, SLAs and quality standards.
    • Good working knowledge of MS Excel and ERP systems is preferred.
    hidden_emailwww.WhiteHorsemanpower.inWhite Horse Manpower Consultancy Private limited

Keyskills :
o2corder to cashorder management order management specialistdebit disputesdebit memocredit disputes

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