OSP Catalog Manager

Job Description

Amazon s affiliate program (Amazon Associates) is one of the largest of its kind, with a massive base of affiliates registering and driving users to purchase everything from books to band saws, kayaks to Kindles on Amazon.com. Such a large impactful program opens Amazon to many risks both financial and reputational.Risk Manager will be responsible for a Risk team of approximately 6- 10 Risk Analyst, Sr. Risk Analyst, SMEs supporting Affiliate program. You will need to work directly with the stakeholders to ensure the overall health of the processes is good. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members.Key responsibilities include: Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals. Play a significant role in long-term planning, including an initiative geared toward operational excellence. People management i.e. appraisal, training and mentoring talent to grow within the organization & control attrition Active participation in building the team & raising the bar in hiring process Ensures employees growth & development, set priority, drive motivation & engagement for employees Monitor service levels and schedule adherence SOP reviews for any upgrades. Serve as a point of contact for escalated contact resolution of a supervisory nature or complex problems Manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other Change/Kaizen initiatives as required Responsible for maintaining individual and team productivity. Drive quality individual and team quality numbers and ensure they are met. Individual coaching, feedback sessions, and have weekly one-on-ones with team members to improve performance and quality Work closely with stakeholders for each business to ensure that their expectations are being met & surpassed Work closely with the Risk dev team to ensure that tools and systems are continuously enhanced Writing weekly and monthly business reviews and presenting the same to stakeholders Data analysis to predict the trending metrics and behavior Driving innovative ideas to enhance customer experience, Demonstrate ability to build, develop, direct, and manage a group of people Ability to handle complex and ambiguous scenarios Ability to organize, prioritize and schedule work assignments Proven ability to manage reporting and analysis Demonstrate passion for delivering a positive customer experience, and maintain composure in difficult situations Ability to effectively and efficiently complete difficult goals or assignments Strong interpersonal and communication skills Confident in using Microsoft Package (especially Excel) Proficient in American English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. Willingness to work with sensitive issues, including but not limited to:o Adult contento Religious and philosophically sensitive issueso Alcohol, tobacco, weapons and other potentially offensive products Graduate degree in any discipline 4 plus years experience with Seller/ Customer service required Advanced computer skills using a variety of programs highly desired Willingness to work on weekends, and outside of the standard work day Applicant needs to be in a direct People Management role at least for 12 months+ Prior experience in managing a team of at least 10 Knowledge of project management principles and practices Experience in Ecommerce industry Prior experience in online advertising Experience in hiring and managing language resources Experience in SQL Lean or Six sigma certification

Keyskills :
coachingautomationcapacity planningprocess improvementdata analysisstaffing planscatalogscomputer skillssix sigmarisk analysiscustomer serviceservice levelscost analysis