Partner Success Manager

Job Description

Hello, Truecaller is calling you from Bangalore, India! Ready to pick up Truecaller transformed how we communicate when we launched in 2009 in Stockholm, Sweden.Our mission is to build trust everywhere by making tomorrow s communication smarter, safer and more efficient. We focus on bringing smart services with big social impacts, like protecting people from fraud, harassment, and scam calls or messages. We identify new numbers from anywhere in the world and build a space for trustworthy conversations, for those that matter. Truecaller is loved by over 300 million people around the world and is growing very rapidly across regions.Who we are:
• The world s #1 caller ID and spam blocking service for Android and iOS.
• A team of +300 people from ~35 different nationalities, spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, Tel Aviv and Nairobi.
• Backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers.
The Enterprise Solutions Business Unit at Truecaller focuses on providing value to medium / large enterprises and startups by improving the way they communicate with their customers. Our brand identity management solutions help businesses achieve more by enhancing their presence on Truecaller as a Verified Business. We also help increase call-pickup-rates and message-response-rates by adding trust, context & safety to communication.Our team is a fantastic blend of young turks and industry veterans from the top tech companies globally and we count many of India s top enterprises and startups as our delighted customers.As part of our aggressive growth plans, we are looking for young, energetic and customer obsessed professionals to join our Customer Success function in the Go-To-Market organisation. As a Partner Success Manager, you will play a key role and be part of the team in building a scalable and velocity driven world class Partner Success stream in the Customer Success function within the Enterprise Solutions Business Unit at Truecaller. In this role, you will closely work with the Reseller Partners Management team.What do we expect from you
• 3+ years of professional experience in SaaS/ Software product domain
• Having experience of CPaaS space will be a plus
• Good track record of working with a high velocity Customer/Partner Success team
• Strong collaboration and interpersonal skills that delight Partners (Resellers) and their customers
• Excellent communication and negotiation skills. Ability to work well with various cross functional teams.
• Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.
• Customer-oriented attitude that drives results and achieves high levels of Partner (Resellers) and customer satisfaction
• Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning
What will you work on :
• Partners single point of contact (SPOC) and function as their professional advocate and relationship manager ensuring fulfillment of contract deliverables, SLA management, ongoing partner education, and product enhancement insights.
• Effectively interact with Partners and customers of various sizes from a wide variety of sectors in close collaboration with Partner Management team.
• Build and maintain relationships with decision-makers and influencers in the prospect base.
• Maintain a working knowledge of all Truecaller products/services, competitive product lines,differentiators, and industry trends through self-education and Truecaller s resources.
• Proactively and effectively identify partner needs and overcome challenges to proposed solutions by working directly with the internal stakeholders
• Assertive yet positive attitude in working with internal stakeholders to create and improve processes and prevent inefficiency, risk, missed targets.
• Keep a check on customers product variances fluctuate high or low in billing
• Assist with product configuration, phone numbers management, other activities as required
• Conduct joint business reviews to ensure customers are satisfied with Truecaller s enterprise products and services.
• Measure effectiveness of both Partner and client success for operational metrics such as churn/revenue management, retention, NPS(Net Promoter Score)
• Maintain action log and run weekly/bi-weekly or monthly calls
• Keep up-to-date on partner agreements and their customer contracts
• Coordinate with internal cross functional teams to ensure our Partner offers a consistent and seamless service to the end customers.
• Design and implement best practices and team structure to optimally support Partners of all sizes and touch points.
It would be great if you also have:
• Exposure to technology driven business models.
• Good understanding of mobile and communication platform technologies.
Life at Truecaller - Behind the code: instagram.com/lifeattruecaller/Sounds like your dream job We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you, don t hesitate to apply!This position is based in Bangalore, India.We only accept applications in English.What we offer:
• A smart, talented and agile team: An international team where ~35 nationalities are working together in several locations and time zones with a learning, sharing and fun environment.
• A great compensation package: Competitive salary, excellent medical, accident and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours.
• Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role.
• Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch!
Come as you are:Truecaller is diverse, equal and inclusive. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that s why we would love to meet you.,

Keyskills :
sla managementbrand identityproblem solving