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Patient Experience Manager

3.00 to 5.00 Years   Bangalore   15 Aug, 2020
Shiras Consulting Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryRetail
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Years of Experience 3-5 years experience in medical administration and handling patient complaints
  • 2-3 years experience in service oriented operations
  • Point of Contact for CVs Email ID : Job Description - Patient Experience Manager
  • This position will be primarily be responsible to provide a high-quality individualized service to patients and address all patient concerns or special needs that may arise in appropriate time frame.
  • This role plays a vital link to supervise case management and ensure patients get the right support at the right time.
Roles and responsibilities:
  • To supervise the care coordination between all stakeholders and ensure seamless continuum of care
  • Facilitating communication among the care team, involving the patient in the decision making process in order to minimize service fragmentation
  • Multifaceted role that ensures that patients receive high quality care
  • To coordinate agreed health interventions by the practice, patients and affiliated hospitals
  • To support the practice in achieving effective care for patients
  • Gathering and analysing patient feedback and identifying patients for testimonials
  • Drive change in patient services by identifying areas where performance improvement is needed
  • Keep track, record and closure of patient queries for second opinion
  • To liaise with doctorcare team and communicate any patient concerns
  • Prepare and present monthly reports, identifying trends for second opinion referrals, additional business opportunities and obstacles to new business growth
  • Assess and act accordingly in response to treatment barriers and psychosocial issues
  • Assist in financial counselling and cost-effective outcome of the patient
  • To maintain confidentiality for all patient information outside the remit of professional contacts
Qualification and training:
  • Masters in Hospital Administration preferably
  • Excellent communication skills
  • Good analytical skills
  • Strong organization and critical thinking skills
  • Excellent customer service skills
  • Exhibits initiative, responsibility and leadership
,

Keyskills :
new businessdrive changesecond opinionbusiness growthmonthly reportsthinking skillscustomer serviceanalytical skillscritical thinkingcare coordinationidentifying trends

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