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People Customer Cloud Support

Fresher   Bangalore   14 Sep, 2025
LTIMindtree Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Incident Management
    • Troubleshoot and resolve platform application issues related to configuration and integrations
    • Collaborate with internal teams and external partners to ensure timely resolution of incidents
    Service Requests
    • Execute configuration changes for new integrations email management and template creation
    • Support business teams with platform setup and customization requests
    Problem Management
    • Conduct Root Cause Analysis RCA for recurring incidents and document findings
    • Recommend and implement preventive measures to reduce future occurrences
    Monitoring
    • Monitor APIs workflows and data extracts to ensure platform performance and data accuracy
    • Proactively identify and address anomalies or performance issues
    Data Fixes
    • Perform data corrections and compliance related updates including DSAR Data Subject Access Requests
    Enhancements
    • Support onboarding of new partners and connectors
    • Assist in the development and deployment of new dashboards and reporting tools
    Required Skills Qualifications
    • Bachelors degree in Computer Science Information Systems or a related field
    • Specialist or having work experience in customer data platform in any of CDP tools like Epsilon Adobe Salesforce
    • Work experience with developing and managing API integrations with all data consumers in client side for marketing needs
    • Specialist in Data bricks architecture with mandatory 23 yrs of experience in supporting and analyzing large datasets to identify trends patterns and provide insights
    • Proficiency in SQL management and experience in maintaining reporting and analytics
    • Candidate should have good experience in Service Management handling Major Incident Management and release management for customers
    • Collaborate with cross functional teams to understand business requirements and deliver solutions on data needs
    • Analyzing data from various data sources including structured and unstructured data including PII data from customer first party data system
    • Knowledge in Power BI Tableau integrations and upstreamdownstream integrations
    • Developing dashboards and ensure data accuracy and reliability in all reporting
    • Experience with cloud platform and understanding of data governance and security best practices
    • Experience in analyzing data errors and apply fixes by maintaining data quality standards
    • Coordinate with Data scientists and implement machine learning models on Data bricks platform
    • Implement data lake solutions and provide insights on optimized data storage solutions
    • Proficiency in Data bricks workflow schedulers and
    • Effectively communicate to stakeholders and influence the decisions based on data insights
    • 3 years of experience in software support customer data platforms Epsilon People Cloud
    • Strong understanding of customer data management campaign operations and platform configuration
    • Experience with incident and problem management tools eg ServiceNow Jira
    • Familiarity with API monitoring workflow automation and data extract processes
    • Excellent analytical communication and collaboration skills

Keyskills :
Campaign Operations

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