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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
About the role: Job Description To handle 80 calls per day To have a talk time below 2 mins To deliver with AHT and ACW below 30 secs each Providing account information Product/ Process Query handling Responding to queries on Demat (T- 1 data) Responding to queries on Consumer Finance Cross- selling Answer calls in a courteous manner Answer calls within one ring Complaint logging and tracking Identify steps in work processes that can be improved Identify improvement opportunities and propose timely suggestions Other responsibilities include cross - training, succession planning, Preparation of Management reports and contributing to departmental initiatives, and working with various departments to ensure timely and accurate processing of all activities on a daily basis within the given timelines.,
Keyskills :
management planning uccessionplanning consumerfinance workprocessdevelopment