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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 5 Lakh/Yr |
| Industry | Manufacturing |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
1. DESCRIPTIONPlatform - Technical Support Engineering Mission Platform - Technical Support Engineers focus on increasing Customer Retention by Providing Technical Support and building Competency on NI products. TSEs proactively identify business opportunities through all the customer interactions whilst discovering & prioritizing product feedbacks from Customers (VoC) and feed to R&D.Additionally, TSEss are responsible for supporting the marketing & sales activities by being relevant, credible and making customers gain confidence in NI technology.Platform Support Engineer Role The Platform Support Engineering Team operates as the technical backbone of the organization by delivering high quality technical support and customer proficiency programs, with a strong focus on retaining every customer, thus fuelling repeat business for NI.Further the Platform Support Engineer works closely with Internal stakeholders like sales, marketing and operations for activities to ensure Customer Success and long term business growth.Candidates applying for this role must possess deep technical understanding of Technology, Good knowledge of NI Hardware and Software, Applications areas, business acumen, project management, and communications skills (written and verbal).2. DUTIES AND RESPONSIBILITIESSupporting Customer Success (up to 70% of available time)Ensure Customer Success by Providing High Quality Technical Support to Customers via Phone/Email or onsiteIncrease Customer Proficiency by delivering Customer Education Classes.Collaborate with Regional and global Counterparts and manage the customer issues for faster resolution and closure.Deliver Technical Presentations at Marketing and Sales Events to unfold the efficacy of NI s Systems and Applications.Deliver Web based Seminars.Closely work with Sales team to deliver customer competency improvement programsBuild and manage demos for marketing events and sales needs.Function as subject- matter- expert on the Sales Process.Proficient knowledge of NI marketing and sales processes.*REQUIREMENTS Minimum Qualification: Engineering Degree in Electrical, Electronics, Instrumentation, Telecommunications or Mechanical Work experience: 0 - 3 years.Strong technical skillsSelf-starter with ability to take ownership of projects Ability to learn and adapt in a dynamic work environmentTeam player and willingness to collaborate with other departments Additional Requirements Strong customer service and entrepreneurial attitude, work ethics and rive to succeedPassion for learning about and working with computer industry and instrumentation technologiesSkilled in writing on technical subject mattersAbility to take initiatives and own tasks and projectsPersistently drive tasks and projects to completionProblem solve effectively, enjoy solving problemsEnergetic, enthusiastic and positive outlookListen attentively and able to grasp fast paced technical conversationsStrong interpersonal skills and work effectively in a group development environmentAvailable for Moderate travel (25% travel) Solid understanding of electronics, computers, and high-level programming languagesLeadership Abilities - Gaining respect of othersEnglish Language Competency and effective communication skills- Communicate clearly and concisely in English- Excellent oral and written communication skills- Comfortable presenting to groups,
Keyskills :
troubleshootingnetworkinglanoperating systemsswitchessales processservice salesbusiness acumencustomer servicework effectivelytechnical supportcomputer industrygroup developmentsupport engineersproject managementcustomer retentioncustomer