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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | ngineering / Construction |
| Functional Area | Pre-SalesSales / BD |
| EmploymentType | Full-time |
The Platform Support Engineering Team operates as the technical backbone of the organization by delivering high quality technical support and customer proficiency programs, with a strong focus on retaining every customer, thus fuelling repeat business for NI.Further the Platform Support Engineer works closely with Internal stakeholders like sales, marketing and operations for activities to ensure Customer Success and long term business growth.Candidates applying for this role must possess deep technical understanding of Technology, Good knowledge of NI Hardware and Software, Applications areas, business acumen, project management, and communications skills (written and verbal).2. DUTIES AND RESPONSIBILITIESSupporting Customer Success (up to 70% of available time) Ensure Customer Success by Providing High Quality Technical Support to Customers via Phone/Email or onsite Increase Customer Proficiency by delivering Customer Education Classes. Collaborate with Regional and global Counterparts and manage the customer issues for faster resolution and closure. Deliver Technical Presentations at Marketing and Sales Events to unfold the efficacy of NI s Systems and Applications. Deliver Web based Seminars. Closely work with Sales team to deliver customer competency improvement programs Build and manage demos for marketing events and sales needs. Function as subject-matter-expert on the Sales Process. Proficient knowledge of NI marketing and sales processes., Qualification: Engineering Degree in Electrical, Electronics, Instrumentation, Telecommunications or Mechanical Work experience: 0 - 3 years. Strong technical skills Self-starter with ability to take ownership of projects Ability to learn and adapt in a dynamic work environment Team player and willingness to collaborate with other departmentsAdditional Requirements Strong customer service and entrepreneurial attitude, work ethics and rive to succeed Passion for learning about and working with computer industry and instrumentation technologies Skilled in writing on technical subject matters Ability to take initiatives and own tasks and projects Persistently drive tasks and projects to completion Problem solve effectively, enjoy solving problems Energetic, enthusiastic and positive outlook Listen attentively and able to grasp fast paced technical conversations Strong interpersonal skills and work effectively in a group development environment Available for Moderate travel (25% travel) Solid understanding of electronics, computers, and high-level programming languages Leadership Abilities - Gaining respect of othersEnglish Language Competency and effective communication skills- Communicate clearly and concisely in English- Excellent oral and written communication skills- Comfortable presenting to groups
Keyskills :
salesmanagement data entry