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Porter.in - Senior Manager - Customer Lifecycle (3-6 yrs)

3.00 to 6.00 Years   Bangalore   12 Aug, 2022
Porter
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities:- Responsible for creating quarterly and monthly plans for critical life cycle metrics (Retention rate, Transactions Per Customer, etc) and ensuring the achievement of the same.- Work with Product/Analytics/Experience teams to deliver successful outcomes on metrics like (Retention rate, Transactions Per Customer, etc) - Help strengthen data led thinking and lead the development of customer intelligence frameworks (Churn prediction, price sensitivity, reactivation etc) across the user lifecycle charter.- Build, organize and monitor individual metrics related to the life cycle charter ( Lifetime value, churn rate, reactivation rate etc ) and provide visibility to the milestones and performance across the organization.- Mentoring and guiding other team members. Ensure effective utilization of resources under your function.- Develop continuous improvement charters, scopes of work, plans, and schedules with the objective of increasing lifetime value of the users. - Develop, test, and execute aggressive multi-channel marketing plans to drive customer retention & increased transaction per user.- Staying current with emerging opportunities in the terms of reach out methods ( Content, design, communication channel/tools)- Be a passionate advocate for customers and help escalate any user experience breaches. - Focus on talking to customers to get an intuitive understanding of how they think and behave.Skills Required:- Prior experience working in strategy/business excellence/program management roles preferably in consumer-facing industry.- Ability to influence and drive results in a cross functional team.- Strong comfort with data and ability to stitch stories and recommendations through data insights.- Ability to meet deadlines, prioritize work, handle changing priorities and use of good judgment.- Ability to manage a team of Managers and Asst Managers. - Strong attention to detail and user centric approach. - Ability to develop, test, execute marketing campaigns.,

Keyskills :
financesalesltdmisaccountancyscopes of worklife cycledrive resultslifetime valueuser experiencecustomer retentioncustomer intelligence

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