Position Candidate for System Engineer

Job Description

Work Your Magic with us! Ready to explore, break barriers, and discover more We know you ve got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich people s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimaginable with us. This position is part of Global IT, Infrastructure Technology, Digital Workplace Messaging and Communications.The Messaging infrastructure is utilized across the globe by more than 60.000 users as part of the Microsoft Office 365 The Messaging and Communications Team is responsible for planning, designing, installing, configuring, monitoring, maintaining, supporting and optimizing the Messaging & Collaboration including SharePoint Online/OneDrive Messaging architecture. The Team performs hands-on tasks to manage and maintain Messaging & Communication system (SharePoint Online and OneDrive) and related technologies. The team works together with other infrastructure units like Network-, IAM- and Security teams, provides input and collaborates with the Global Service Desk and structures services based on requirements from application and business units. Effective communications and accountability are of the highest importance.Your roleYou are responsible for:
• Manage and monitor Office 365 (SharePoint online, OneDrive, Yammer, MS teams).
• Providing functional and L2 technical support for resolution of customer problems, incidents, issues, requests and queries pertaining to mainly SharePoint online and Ondrive issues and related systems.
• Document changes to the systems using change management best practices.
• Maintain a highly secure system through proper configuration and system access monitoring.
• Assist with the migration of large volumes of data into the cloud platform.
• Troubleshoot and resolve issues with user related to SharePoint online and Onedrive topics.
• Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
• Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework.
• Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.
• Think globally and works together across departments and geographies, encouraging teamwork that respects diverse backgrounds and cultural differences to drive results.
General skills and qualifications required:
• Professional experience in IT in a large Enterprise environment with many thousands of users.
• Willingness to join a team supporting the service in a 24 h / 7d operation model.
• Operate, monitoring, maintain and troubleshoot of a SharePoint online and Onedrive environment.
• Experienced and well versed in Microsoft environments like Sharepoint online, OneDrive, Yammer, MS teams
• Experience working in a team-oriented, collaborative environment.
• Support processes with interfacing Service Desk, Microsoft and 3rd level support
• Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.
• Experience in supporting users globally.
• Responsibility for the improvement of all products, services, processes and working routines within the working area.
• Strong written and oral communication skills, including the ability to facilitate communication and coordination with network users throughout the company
• ITIL processes like Incident-, Problem-, Change- and Service Continuity management.
Specific knowledge and competencies required:
• 7+ years of O365--SharePoint Online and Onedrive experience in Large Enterprise Environment.
• Deep knowledge of Office 365, Microsoft SharePoint Online environment.
• Ability to create PowerShell scripts to schedule repeatable Office 365 actions and to manage SharePoint online environment.
• Understanding of supporting Office desktop messaging & SharePoint related applications.
• Thorough working knowledge and ability to troubleshoot all networking. related issues (DNS, Routing, Network Protocols, etc.).
• Experience working on service applications like Search, User profile, Managed metadata and other applications.
• Experience handling export/import backup/restore of SharePoint Farm, Site Collections and Sites.
• Strong understanding of Active Directory users, distribution lists, and security groups as they relate to SharePoint security and business communications
• In-depth understanding of SharePoint team site, site column, content type, search scope, and user group setup, configuration, and governance.
• Knowledge on N/W Load balancer & Active Directory.
• Experience creating, modifying, and supporting web-based platforms and solutions hosted internally and, in the cloud,
• Good understanding of SharePoint backup, replication and migration.
• Experience in disaster and backup and recovery of SharePoint.
• Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.
• The following Certifications are strongly recommended:
• MCSE or MCITP (Microsoft Certified IT Professional (Messaging))
• Microsoft SharePoint Online certification
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!Apply now and become a part of our diverse team!,

Keyskills :
office 365networkingservice deskcustomer relationssqldata centertroubleshooting