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Principal Engineer, Service Delivery

9.00 to 10.00 Years   Bangalore   30 Dec, 2019
Dell
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Our Employee Value Proposition: Our Culture Code unites us and makes us a great family of companies and a great place to work. It s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.Job Summary: The Infra Principal Engineer, Service Delivery will be responsible for providing the primary management, administration, support, and ongoing maintenance of customer Infrastructure Platforms within a 24x7x365 environment and data center environment. This role must be able to understand, execute, and document moderate to complex operational tasks and work requests that are assigned and have experience in moderate to complex research and fact finding using various tools and informational sources.Key Responsibility:

  • Develops and cultivates strong customer relationships. Holds responsibility for achieving the DELL EMC Bar of Excellence as the highest level of Customer Satisfaction for every customer. Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management.
  • Contributes to the development of strategies, policies and best practices through participation in team meetings and other direct contributions.
  • Proficient in working directly with highly technical customers and managing customer expectations.
  • Adheres to and utilizes proper Escalation and Change Control procedures. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures
  • Stays current on technical specifications for hardware/software requirements of EMC and industry products through professional associations, trade journals, networking and associated training and seminars. Actively works to educate others on potential problems and resolutions.
  • Participates, as needed, as a technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategizes and plans that will be delivered in the engagement. May be responsible for the creation of proposals that address current and evolving client requirements
  • Participates in requirements gathering for project engagements
  • Contributes to the development of strategies, policies and best practices through participation in team meetings and other direct contributions.
Requirement Details:
  • 9-12 years of industry experience: design, install, configure, upgrade and support of VMware products.
  • VMware vSphere expert knowledge.
  • VMware vSAN expert knowledge.
  • Expert knowledge on Hyper-Converged platforms like VxRail and VxRack.
  • Working knowledge on DELL PowerEdge Servers.
  • Experience installing and configuring and troubleshooting of Windows and Linux OS on Rack and chassis-based servers.
  • Working knowledge of DELL DAS based Storage - MD1400 series is highly desirable.
  • Working knowledge of network protocols and SDNs like NSX is desirable.
  • Knowledge of VMware vROPs and SRM Operations desirable.
  • Understanding of ITIL foundations
Benefits:We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.Our EVP:Our Culture Code unites us and makes us a great family of companies and a great place to work. It s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.,

Keyskills :
java linuxjavascript frameworkdata center hybrid cloudfact finding change controlbonu

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