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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Job DescriptionTITLE:Principal Product Support SpecialistREPORTING To: Senior Manager WORKING LOCATION: BangaloreOVERALL OBJECTIVES:At present , Level 2 Application/ Product Support team providing functional & technical support for various Eurofins Proprietary and non - Proprietary applications. This includes working on incidents , problems , changes etc. This position will provide the day to day support of multiple production environments. The position will interface with business entities , development , launch ( Deployment) and Infrastructure teams ( on a routine basis to ensure deployment and Production environment is built/ supported. The position will be a SPOC (Single Point of Contact) for business entities. This position may require extensive 24x7x365 on call responsibilities in future.EXPERIENCE7 - 9years overall end user support experience.Very good communication and interpersonal relation skills in an international environment , Ability to adapt to either technical or business peopleGood understanding of Windows Server & MS SQL Server concepts is required.Strong interpersonal & English skills including documentation and preparation of status reports.Experience working with customers from European region would be a plus.Understanding of ITIL , SDLC and Product Lifecycle methodologies is a definite plus.Good understanding of any IT Service Management tool to log , monitor , and document the incidents/ tickets.SPECIFIC ASSIGNMENTS:Provide functional level of support and troubleshooting of .Net based (WPF/ Web) and Mobile applicationsLogged tickets by end business should be resolved within SLA.Perform initial investigations to identify origins of issues.Coordinate with IT Operations , BA Team and development teams based on the reported issues to coordinate their resolution within SLA.Create and maintain open tickets for follow - up , report ticket status to users on the basis specified in the SLA.Build , maintain and communicate weekly & Monthly statistics to management.Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.Participate in Deployment/ Release activityBuild knowledge base depending on the logged tickets.,
Keyskills :
customerrelations quality sla dataquality mssqlserver itservicemanagement mssql sqlserver itoperations windowsserver knowledgebase se echnicalsupp endusersupp usersupp productsupp