hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Principal Product Supportability Engineer

2.00 to 6.00 Years   Bangalore   17 Apr, 2019
Citrix R&D India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaApplication Programming / Maintenance
EmploymentTypeFull-time

Job Description

  • Conduct data and technical analysis to understand product implementation, maintenance and renewal challenges that hinders customer adoption and time to value.
  • Utilize Qualitative (user interviews, surveys, feedback from customer facing teams) and Quantitative data (Tech Support cases, Knowledge Center Article consumption) to analyze and understand customer challenges
  • Discuss pervasive technical issues at the architectural level with Product Management and Engineering, write user stories to address those challenges, test the improvements and manage the timely release
  • Work with the Readiness and Marketing teams to maximize awareness of Supportability solutions, accelerate adoption and maximize impact.
  • Involved in the publication and review of knowledge articles on top Support issues and contributes to internal forums and distribution lists.
  • Develop and deliver presentation to leadership on business trends and progress made on Supportability initiatives
  • Key contributor highlighting support challenges at various cross team meetings between Product, Services and Sales
  • Mentor and up level the technical skillsets of junior team members to promote growth and technical ability
  • Develop an understanding of product supportability efforts among key competitors in order to influence our initiative and strategy to show Citrix as a clear differentiator.
Qualifications (include knowledge, skills, abilities, and related work experience)
  • Demonstrates deep technical understanding in core Citrix solutions, and foundational technologies.
  • Has been involved with designing, deploying and supporting Virtualization and Networking solutions for Citrix Enterprise customers.
  • Has a proven understanding of business operations for Enterprise customers, particularly in the realm of delivering applications and data to end-users, while maximizing productivity and customer value.
  • Understanding of Software Development Lifecycle and Agile methodologies
  • Demonstrates strong, independent problem-solving skills and ability to be both strategic and hands-on.
  • PowerPoint and Excel expert with ability to create extensive reports (Pivots, Vlookups, Macros).
  • Experience presenting to wide ranging audiences, including internal stakeholders, Webinars, trainings, and customer visits. Presentations at trade shows and industry events are a plus.
,

Keyskills :
VirtualizationProductmanagementtechnicalanalysisroductSuppTechnicalsuppProductimplementationNetwkingsolutions

APPLY NOW

Principal Product Supportability Engineer Related Jobs

© 2019 Hireejobs All Rights Reserved