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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Job Details: Knowledge in Airline industry Good Written and oral communication Ability to understand customer needs and deliver accordingly Flexible to work in rotational shifts /offs. Experience into Airline background / Hotel Industry / ticketing tools are eligible. Request you to target in Airline background candidates not in any customer services or support.1 to 4 years of overall experience with a minimumExcellent Communication skills with ability to convince thought process to internal / external stakeholders.Amadeus, Galileo, Apollo, Navitaire, Sabre, Travelsky, Worldspan, KANA or Rumba ( Any one of the tool is must )Willing to work in a shift based work schedules Process and raise required requests/transactions and make sound decisions related to customer requirements. Take action on process transactions and handle the same with proper research. Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets. , Technical SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd. 1 Customer Service PL1 Required Domain SkillsSNoPrimary SkillProficiency Level *Rqrd./Dsrd. 1 Airport Operations NA Required * Proficiency LegendsProficiency LevelGeneric Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
Keyskills :
customer relationsinsurance qualitydocumentation slaticketing tools process qualitycustomer service