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Process Associate Premium Customer services (Voice) Banking

0.00 to 4.00 Years   Bangalore   22 Mar, 2019
Genpact
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional Areaustomer Service (International)
EmploymentTypeFull-time

Job Description

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brandsand we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.We are Genpact. Transformation happens here. Come, be a part of our exciting journey!Inviting applications for the role of Process Associate

  • In this role, you will be responsible to serve premium/privilege customer for their banking concern.
  • You will have Rotational shifts with rotational week off.
  • You will expected tofocus on Customer Experience, service and other metrics/targets assigned.
Responsibilities
  • Ability to build good rapport and provide great customer experience, work in a relationship manager model for customers
  • Documenting all relevant information while talking to the customer & wrapping up the calls in a stipulated timeframe
  • Quick on system
  • Effective problem solving capabilities, quick out of box thinking skills
Qualifications
  • Graduates
  • Excellent communication skills in English and Hindi
Preferred qualifications
  • Customer Service background
  • English Language proficiency
Shift : 24*7Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity

Keyskills :
hindienglishprocessassociatepremiumcustomerservicesvoiceprocesscustomerservicebankingprocessbankingcustomercareprocessdevelopersolvingqueriescommunicationskillsrelationshipmanagementcustomerhandlingvoicesupport

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