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Process Executive

0.00 to 2.00 Years   Bangalore   14 Dec, 2021
Grassroots BPO Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office Operations,Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

We are currently hiringProcess Executive !Customer Focus:

  • Fixing doctor appointments, health check appointments, video consultations, using Manipal
  • Hospitals appointment booking software / Lead management tool.
  • Managing Marketing campaigns, lead management using Manipal Hospitals appointment
  • booking software / Lead management tool.
  • Recording call details in the TMS and allocating tickets with the appropriate call nature and
  • assignee and status.
  • Escalating calls to Outsourced Call center Team Lead & MHE SPOC, if required
  • Provide necessary guidance to patients, whenever required, based on the protocols shared by
  • MHE.
  • Coordinating with SPOCs at Hospitals and MHE SPOC for providing solutions to patient
  • requests/ patient complaints.
  • Making outbound calls and booking appointments, video consultations / generating leads for
  • online appointment requests, marketing campaigns.
Desired Skills:
  • Excellent spoken and written communication skills
  • English/Hindi and regional Languages (Kannada, Tamil, Telugu, Malayalam, Marathi
  • /Konkani) verbal & written in English)
  • Effective listening skills
  • Knowledge of Customers Culture, with basics of Computers.
  • Willingness to work in and rotational shifts (6 AM-10.00PM) 8 hours of productivity.
  • Preferred experienced candidates with Relevant health care industry.
  • Proactive approach with customer service, Interpersonal Skills and Teamwork
  • Ability to work under pressure situations
  • Good typing skills (35 WPM)
Qualification Required: Graduation / Post GraduationRegards,Namratha SK| Human Resources | 9880853442#150 C-A-6|Tower A| 3rd floor| Diamond District| Bangalore - 560 008

Keyskills :
interpersonal skillsmhemarketing campaignsinsurancecustomer relationsphotographic memorycaretamilbehavioral trainingqualitycustomer servicehuman resourceslead managementwritten communicationhealth checkcommunication skillsvideosalessla

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