Process Lead, Client Accounting

Job Description

BGRS develops and implements comprehensive talent mobility solutions for corporate and government clients worldwide. With deep industry experience and unparalleled insights on the future of talent mobility, we enable our clients to craft mobility programs that will empower them to attract, retain and develop top performers. Role Overview The Process Lead will have responsibility for ensuring adherence to process and controls throughout all activities within the IPR team. Interacts with client service consultants and managers, Suppliers, Client Billing team and other GFO functions, including CAA s and SilverSkills. Understands customer expectations identifies opportunities to ensure customer service levels are exceeded and flexible in approach. Exercises considerable judgment and initiative relying on established processes and practices for problem solution. Identifies personal development needs with People Manager and follows through on development activities for performance improvement.What Youll Be Doing

• Oversee the workload and priorities of other team members
• Responsibility for the payment audit controls approval, recording and payment for supplier and assignee payments through IPR requests.
• Manage the shared mailbox and OnBase Workflow.
• Ensure process turnaround time of NextDay and Standard requests are achieved.
• Actively engage in the tasks and not only supervise the team.
• Data analysis to review Productivity and adherence to SLA s and Turnaround times of transactions
• Follow up on any open queries andor Client Services to ensure timely resolution
• Resolve concerns and problems that are raised by other team members
• Ensure daily funding log (RUSH requests) is completed and sent to the Treasury team
• Liaising with the GFS team and Production teams to resolve questions
• Provide guidance to team, identify where there is a training gap and work with the Team leader to address.
• What You Bring to BGRS
  • Graduate education or equivalent combination of training and years of experience.
  • Relocation industry related job experience preferred
  • Minimum of 3 years of accounts payable or related experience including resolving complex issues
  • Experience of supervising other staff and managing team workloads
  • Experience of leading client accounting processes
  • Able to breakdown complex issues and problems into manageable components
  • Self-starter with aptitude for independent problem resolution
  • Strong knowledge of client accounting processes
  • Strong and clear verbal and written communication skills ability to coach and develop others
  • Strong technological skills e.g. Windows, the Office suite: Word, Excel, PowerPoint, Access, and Outlook.
  • Ability to manage workload of self and others in a high volume environment
  • Highly Motivated and Positive Attitude
  • Highly process and control oriented able to own and enforce standard processes across the team
  • Takes personal responsibility.
  • Adapts well to change
  • Completerfinisher
  • Responsible and accountable for expected results
  • What BGRS Offers
    • Competitive salary and incentive plans
    • Workplace flexibility for a balanced worklife approach
    • Comprehensive benefits packages and wellness program
    • Generous company-paid vacation days and holiday time
    • Challenging, collaborative, diverse corporate culture
    • Ongoing opportunities for learning and career development
    • [Equal Employment Statement- US]
      As an Equal Opportunity Employer, BGRS embraces diversity and, as such; is dedicated to considering all qualified applicants without regard to race, color, gender, religion, national origin, disability, age, sexual orientation, marital status, pregnancy and parenting status, protected veteran status and any other characteristic protected by law. Employment may be subject to additional background checks, drug testing and processing. Alternatively, you can apply to this job using your profile on one of the following sites:

Keyskills :
accountssapslareportingcareer developmentservice levelsclient servicesdrug testingperformance improvementcorporate culturecustomer relationsproblem resolutionpersonal developmentcommunication skillsdata analysiscustomer servicebackground c