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Process Specialist

0.00 to 3.00 Years   Bangalore   13 Dec, 2023
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Oversees all aspects of the process and product or sub-productDevelops and delivers presentations to help clients understand their product s functionalityCreates executive summaries to help clients understand the functional and financial impacts of issuesManages impacts to other processes and productsLeverages feedback solicited from the business into workload prioritization effortsOversees product update and enhancement lifecycle with emphasis on demand, requirements, validation, and securing business signoffParticipates in requirements review, validation activities, test case reviews, and user acceptance testing for functionality developed by the ProgramManages functional incidents and service requests through full lifecycle (through closure)Provides technical incident, service request, and problem tickets management oversight and prioritizationProvides major incident oversight and communicates status to the business in a timely mannerOversees SLA compliance for all workloads and re-prioritizes tickets if necessaryUnderstands and assesses the financial impacts of incidents related to disrupted product processes assisting the business work through complex errors and reconciliationsAnalyzes batch failures/errors and summarize findings in reports to the businessAdvises and assists L2 resources as neededConducts analyses of lifecycle work performed by Product Management Team and IT to identify design flaws and realize process efficiencies Bachelor s degree in finance, business, computer science or a related discipline, or equivalent work experienceRelevant experience in a large business system environment, performing business analysis, business development, and/or project systems management with a preferred focus on SAP finance solutions FI (BPC / GL / FA)Direct experience in complex management activities, such as business development, application development/deploymentDirect experience in managing staff and budgetProject management training, practical application, business analysis, sales, marketing, business development or relationship management experience is preferred,

Keyskills :
sapslacustomer relationsqualityreportinguser acceptance testingproject management trainingsap financemusic makinguser acceptancebusiness systemcomputer sciencebusiness analysisproject managementproduct managementacceptance testingsystems m

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