Process Trainer

Job Description

1.Excellent Communication skillsShould deliver the content with clarity and confidenceShould be good in both written and verbal communication 2. Presentation SkillsShould have hands on practise on creating effective modulesShould be in a position to understand the training needs of the trainees and cater the audience by quoting illustrative examples 3. CreativityShould not get panic or tensed in any circumstances. Should have a creative mindset to deal with a difficult situation in the training room Scenarios : Any technical glitch and has to run the show without a module Candidate asking multiple question4. Time Management & MultitaskingCompleting the sessions on timeAt the same time addressing all the queries of the traineesChecking the trainees understanding level over the concepts explained by the trainerParticipating in other training related tasks such as process improvement strategies/plans5. Continuous learning AttitudeA trainer has to keep on learning things. An attitude stating I know everything is always a problem for a trainer , so should have the tendency to learn new things and need to possess good grasping capacity.6. Evaluation and Organisational skillsTrainer would be handling batches, should have the calibre to gauge a candidates potentialShould be wise enough to give honest feedback, it will be helpful for operations, because no point in having candidates in the team, if they are not up to the markShould be in a position to work in a well organized manner so that sessions could be conducted with a calm mindset , otherwise agents will miss out on important content as the trainer is not in right frame of mind.Job Responsibilities-Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to ensure all updates are incorporatedParticipate in Internal & External CalibrationsConduct refresher trainings based on TNIManage Knowledge Check for New Hires & Production StaffKnowledge, Skills, Other Abilities-Very Strong written and verbal communication skills (English)Ability to work during all shiftsExperience in any product/process/soft skill/up-skilling training1- 5 years of experience in TrainingDisclaimer:This job description is intended to outline the general nature and key responsibilities of the position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. The responsibilities and qualifications described may be subject to change, and other duties may be assigned as needed. Employment is at-will, meaning the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice.Data Utilization Disclaimer:By applying for this position, you acknowledge and agree that any personal data you provide may be used for recruitment and employment purposes. The data collected will be stored and processed in accordance with our privacy policy and applicable data protection laws. Your information will only be shared with relevant internal stakeholders and will not be disclosed to third parties without your consent, unless required by law.

Keyskills :
trainingsoft skills traininglearninglmstraining analysispersonality developmentprocess training