Product Champion, Enablement Pods

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.Business Title: Product Champion, Enablement Pods Hiring Manager: Varun Kumar, Director, Global Marketing Operations Transformation & EnablementBusiness Context:Today, PayPal is operating in a more dynamic market, with more capable competitors than ever before. To meet our ambitions for democratizing access to the digital economy and financial services, we need to play our very best game. That s why PayPal is transforming its business to be more customer centric and global in mindset to solve customer problems. Alongside Sales and Product functions, the Marketing function will be central to this transformation. Its ambition is to create and embed a bold new operating model that will position PayPal to compete and win in the market. It will empower marketers on the frontline and our Marketing function more broadly with the knowledge, skills, platforms and capabilities to do exceptional work.The Team Global Marketing Operations Transformation & Enablement:Historically, all Regions (NA, EMEA, APAC) have run separate Marketing functions and have had different operational set ups. As part of the Global Marketing transformation program, all regional teams have been consolidated in to one and the new Global Marketing Operations Transformation & Enablement team has been established. The Global Marketing Ops Transformation & Enablement team are tasked with designing and driving this bold new operating model, establishing a blueprint for the future where people, process and technology come together as one. Creating new ways of working that elevate our ability to deliver our marketing plans and innovate continuously. The team are very well regarded, highly skilled and innovative with over 220 full time and agency support staff building our organization structure, process and technology for change. For you to succeed on this team it is important for you to be comfortable working with a high degree of autonomy, to continuously learn and have a curious mindset, to understand and help drive a DevOps Culture, to be proactive, collaborative and to have a sense of humour (optional).Location: San Jose, London, BangaloreTravel: Main destinations will include San Jose (Global HQ) & Global Hubs: New York, London, Singapore.Job Description, T-Profile:Breadth Type: Narrow

• Technology Architecture and Development

Depth Type: Deep

• Product Management and Behavior Driven Development (BDD)

What will your week look like You know the internal and external customer more than they know themselves. Day after day you articulate clear customer propositions using Test Driven Development (TDD) and Behavior Driven Development (BDD). Clear articulation gets the team aligned, gives team clarity with a groomed backlog and Weighted Shortest Job First (WSJF) prioritization becomes a walk in the park. You treat your team members as customers and thus get immersed in their work to understand the pain points and come up with enablement features for the team. You know a magical experience for your team members is the only way to get a magical experience for our customers. You enable the team to constantly make the right decisions using customer-centric measures.Skills to be used: Lean Product Management, Specification by Example Gherkin, Writing Effective Features and User storiesWhat will your quarter look like You are focused on evolving customer value propositions and shape your goals based on customer experience with an employee-first mantra. You are enabling everyone everywhere to challenge the propositions. You are a big fan of the product blueprint. The blueprint is crystal clear for you and you have a simple but continuously updated diagram to make it crystal clear for anyone else. You have made and delivered a measurement framework comprised of Leading and Lagging indicators aligned with strategy. This measurement framework ensure team are delivering value. Teams love this transparent framework for decision making it s invaluable. You organize planning events and keep the backlog groomed for just enough roadmap runway and manage queue length like a pro.Skills to be used: Customer Experience, Basic Enterprise Architecture, Organizational skills, Roadmap management, Metrics management.What will your year look like You embody coaching and not gatekeeping. You know software development is a knowledge acquisition exercise for the team. The team is now working autonomously, enabled by your coaching combined with the product blueprint, and the knowledge shared with everyone in the team. They can come up with propositions themselves and test against the Measurement framework to test if hypotheses behind propositions are valid or not. These propositions which team comes up with are loved by your customers. And above all, you have embedded a Product and Platform mindset across the teams you have worked with.Skills to be used: Coaching, Training and Communication skills. Team Management. Internal & External learning & prototyping new ways of working.Education & Experience required:

• Innovation, Design or Product management degree with some Computer engineering education / certifications / experience.
• Multiple year experience in delivering engineering focused products in Agile and Lean environment.
• Essential experience in managing multiple small/medium workstreams in parallel.

Key Stakeholders & Relationships:

• Global Go To Market & Global Marketing, Growth, Channel Planners, Paypal.com, Creative Lab
• Offshore Dev Teams, Campaign Delivery Experts, Process Design Devs, Enablement Pods
• Agencies & Partners: Multiple

PayPal Behaviours:

• Deliver Stand out Results develops decisive strategies that deliver tangible results
• Execute Well focuses the business area on strategic priorities; operates clear, simple systems
• Compete to Win identifies consumer and competitor focussed business opportunities
• Innovate leads effectively in a dynamic, fast-changing environment; challenges convention
• Enable and Grow Talent builds capability and a succession pipeline
• Lead Completely contributes to the business leadership agenda; sets business area vision
• Navigate the Matrix organisational awareness, engages widely with peers and seniors across PayPal

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Keyskills :
accountsteam managementtest driven developmentprocess designstaff buildingcustomer valuedigital economyglobal marketingcustomer centricfinancial servicesproduct managementstrategic thinking