Product Manager

Job Description

The available position is a full-time Product Management Analyst on the Global Supplier Services (GSS) Technology Product Management team. This individual s primary focus will be the Ariba tool which is used globally across the bank. This person will play a key role in supporting the day to day operations of the system, as well as researching and resolving issues. As part of the Technology Product Management team, this analyst will be expected to interface directly with end users, Customer Experience team, and key stakeholders in addition to working closely with their colleagues and related business/technical system groups located across the globe. The Product Analyst will be required to perform the following activities:
• Provide daily support for user inquiries related to system access, validation errors, approval routing, data file maintenance and system configurations
• Research and resolve Level 2 client issues for multiple systems
• Work with the Ariba product team to resolve system issues, while effectively communicating status and potential workarounds to affected end users
• Support system enhancements, including requirements gathering, testing and implementation.
• Create and maintain approval roles and rules to support the approval routing for contracts, requisitions, and invoices in each system
• Create and maintain commodity codes and commodity to GL mappings and answer inquiries about them.
• Perform force approvals in the system, adhering to audit requirements and exercising integrity
• Maintain data files that control system configurations, using care with version control and cross-impacts across both Production and UAT environments
• Achieve an end to end system knowledge and expertise to be able to resolve day to day issues while also proactively improving processes
• Work with management of Level 1/2 help desk to continually improve help desk resolution capabilities
• Administrate, manage and document processes and operating procedures
• Assist and lead Product Managers in their activities, as required
Qualifications : Skills and Experience
• Proactive and analytical approach to problem solving
• Ability to pick up new concepts and technology quickly, including an understanding of the detail
• Strong customer service skills
• Excellent prioritization and time management skills for self
• The ability to document conceptual, technical and operational information accurately and clearly
• Exhibits a thorough understanding of a client s business and actively seeks input to anticipate client needs & effectively meets or exceeds them
• Strong communication and customer service skills (verbal and written); able to deliver clear, concise and timely messages, with the ability to tailor the information based on the audience
• Enjoy working as part of a team & value others view and input
• Ability to work and deliver to deadlines
• Ability to multitask and deliver multiple deliverables at once
• Microsoft skills at intermediate or advanced level, especially in Excel, Word and PowerPoint
• Results oriented with a focus on efficiency
• Effectively listens to issues, eliminates extraneous information and assesses the underlying client need, provides resolutions
• Ability to question how things are done or voice a differing opinion
• Intermediate influencing and relationship management skills with clients and technology partners
• Generates creative ideas for continuous improvement
• Ability to question traditional or conventional practices and initiate action
• Be prepared to commit outside of normal hours as appropriate
The ideal candidate will also possess the following skills and experience:
• 5+ years of business analysis experience
• Basic knowledge and understanding of industry procure-to-pay standards and procurement systems
• Experience in root cause analysis, identifying process flaws and process improvement methodologies
• Training and technical documentation creation
• Experience with software application testing and related tools
Experience with Ariba platform is a plus,

Keyskills :
salesversion controldeliverymarketingproduct managementproduct development