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(Product Manager) - Senior Product Specialist - C4C

5.00 to 9.00 Years   Bangalore   22 Jan, 2021
SAP India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

Requisition ID: 274454Work Area: Solution and Product ManagementExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCOMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it s the best-run businesses that make the world run better and improve people s lives.Job Title: Product Manager- Senior Product SpecialistSummary SAP Service Cloud is on mission to enable best Agent experience with superior customer service functionality. The RoleYour job will be an integral and visible: critical to the future of SAP as a next-generation customer service platform. As a member in the PM team you ll -

  • Own the conceptualization, development and launch of new products for developers and customers.
  • Create roadmaps based on customer feedback, data and market needs. Meet with customers and partners and travel to other offices or locations as needed.
  • Drive the backlog planning and execution. Work with development on scrum teams.
  • Be a SPOC for the interface to development, operations and support.
  • Evangelize the adoption of the features and services with internal teams and customers.
  • Collaborate with cross-functional leaders and our global teams to ensure alignment of roadmaps and dependencies for new and enhanced features.
Role Requirement
  • You have Bachelor s degree in computer science equivalent with 5+ years experience as a product or engineering leader delivering software products.
  • You are innately passionate about delivering a strong user experience and continually improving to meet their needs - bringing a customer-centric demeanor and a deep understanding of their needs
  • You bring leadership mentality with the ability to make decisions and drive projects forward, even with imperfect information. You see ambiguity as a place of great opportunity but are also adept at bringing structure to that uncertainty and drive decision making.
  • You are also comfortable managing prioritization conflicts and making well-thought-out trade-off decisions.
  • You possess excellent verbal and written communication skills and ability to present convincingly to Engineering teams, other product teams and senior management.
  • You bring an analytical approach with a real passion for data-driven decision making while understanding how to balance short- and long-term business, product, and customer outcomes.
  • You have the ability to embrace complexity and drive for agile solutions with a mind-set: respect, collaboration, self-improvement, pride in ownership, focus on delivering value, and the ability to adapt to change.
WHAT YOU GET FROM US Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you re searching for a company that s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.SAPS DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).Successful candidates might be required to undergo a background verification with an external vendor.Additional Locations: Job Segment: ERP, Engineer, Manager, Computer Science, Marketing, Technology, Engineering, Management ,

Keyskills :
salesmarketingbusiness developmentretailbudgetingequal employment opportunityglobal teamsuser experiencecustomer servicecomputer scienceenterprise softwaredatadriven decision making

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