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Product Operations Analyst

1.00 to 10.00 Years Bangalore 09 Sep, 2026

Job Location	Bangalore
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Responsibilities: Handling customer escalations/bugs: Coordinate with support, Sales, AMs, and other stakeholders to document, prioritize, triage, and deep-dive into root causes for bugs and customer escalations. Identify appropriate solutions and implement the fix by coordinating with product managers, engineering, and partners/vendors (if needed).Monitoring, analyzing, and reporting data: Build dashboards and analyze product data to identify trends or issues and provide recommendations to improve the product performance/customer experience.Handling Product Operations: Efficiently manage various operations in the product organization. This includes (but is not limited to) tracking usage and reorders with vendors, coordinating and managing certain manual processes, and assisting in the quarterly planning processes.Driving process Improvements: Continuously evaluate and enhance product operations processes to improve efficiency and throughput and ensure smooth execution across teams.Supporting product launches: Work closely with PMs and stakeholders to assist with product launch-related activities.Requirements: 5 years of experience in a production operations role in a fast-paced technology company.Experience and familiarity with U. S. payments (ACH, Checks, Wires, etc. ) are a big plus.Advanced analytical and data skills. Must be an expert in SQL.Strong technical knowledge and experience with product and technology tools such as Postman, MixPanel, Pendo, Metabase, and Tableau.A problem solver who isnt afraid to ask questions, learn quickly, and find creative solutions to tough problems.Strong project management skills.A keen eye for details.Exceptional communication and organizational skills, with the ability to adapt, collaborate, and build credibility with a diverse group of technical and non-technical stakeholders at all levels.A self-starter with a strong bias to action.Must be able to work independently with minimal supervision from the manager.B. S., B. E. in physics, computer science, engineering, or a related field. .

Keyskills :
SQLTableauProject ManagementAnalytical SkillsProblem SolvingCommunication SkillsPostmanMixPanelPendo

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