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Product Support Engineer

4.00 to 5.00 Years   Bangalore, Mumbai City   12 Oct, 2021
Directi
Job LocationBangalore, Mumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryGifts / Toys / Stationary
Functional AreaProduction
EmploymentTypeFull-time

Job Description

What is the job like

  • Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
  • Provide Omnichannel support over chat, email, phone and social media
  • Help fix any bugs that crop up in the product and contribute to the feature documentation
  • Work with our development team and suggest updates and features to continuously improve the customer experience
  • Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
  • Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
  • Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
  • Flexibility of working in shifts.
Who should apply for this role
  • B.Tech / BE Graduates
  • You are extremely passionate about technology - and cant live without your smartphone!
  • You are well-versed with, and highly interested in, Internet and mobile communication
  • A natural inclination to being curious, someone who is Research-driven and good researching skills on the internet.
  • Good to have front end coding skills (Javascript) for customizing our Help Center and an understanding APIs and webhooks
  • You have excellent written skills, and can explain concepts through clear and accurate writing
  • You have a way with people, and particularly good explanation skills
  • You think the Team s victory is worth more than individual heroics
  • Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
  • Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts
,

Keyskills :
product planningchatcropemailplanningperceptionW3CBackEnd Web DevelopmentCrossbrowser CompatibilityFrontend Design

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