Product Support Sr. Manager

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet business needs. BS (or technical equivalent) is preferred. Five or more years of technical or professional experience in addition to three or more years of experience in a management or other leadership role (preferably in a support environment)., As a member of the Platinum Support organization, your focus is to deliver specific post-sales service to the Oracle customer base while serving as an advocate for customer needs. This involves monitoring and patching customer s top end systems, installing and maintaining Oracle Gateway solutions, resolving non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. As primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Manager, you will have successfully managed in past assignments for several years, in addition to having been an effective technical or professional contributor. You may also be responsible for one or more functional areas chartered with both staff and customer goals. Overall, you will establish and communicate departmental objectives and implement plans to assure attainment while ensuring proper utilization of resources.Job Requirements:Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning and effective execution to meet business needs. BS (or technical equivalent) is preferred. Five or more years of technical or professional experience in addition to five or more years of experience in a management or other leadership role (preferably in a service environment).Additional Details:This Manager posting is for Platinum delivery Support team in Bangalore, India. As part of his/her role, manager will be responsible for managing a team of engineers delivering 24x7 platinum service on many of our engineered systems products such as Exadata, SuperCluster & ExaLogicYou may refer to more details about Platinum Services engineered systems products athttp://www.oracle.com/us/support/premier/engineered-systems-solutions/platinum-services/overview/index.htmlhttp://www.oracle.com/us/products/engineered-systems/index.htmlMandatory Requirements:B Tech/M Tech/MCA/M Sc (Computers) with strong technical experience as an Oracle DBA on Oracle 8i/9i/10g/11gR2/12c

• Total Managerial Experience: Min: 5years, Max: 10 years.
• Strong UNIX OS experience and good knowledge of Oracle Database.

Additional Skills:

• Strong Customer orientation and employee relationship skills
• Excellent communication skills
• Good decision Making Skills
• Good organizational skills
• Quality focused (quality certifications are a plus)
• Should be a good coach, Performance management experience
• Able to coach and train engineers on technical and process front
• Strong troubleshooting and analytical skills would be an advantage
• Should be able to motivate employees and sustain operational excellence
• Good Rapport building with other LOBs including Local Customer Support in respective countries, SDMs, Base Development, Sales etc.
• Proven Support experience preferred
• Project Management skills

Who Should Apply Proven manager with a minimum of 12+ years of overall experience out of which 5 years should be people/team management experience.WHAT DOES THE JOB OFFER A Unique opportunity and long term career perspective to learn different Oracle Engineered System Products and transition from current System Admin profile to expert Oracle Profile.

Keyskills :
oracledba bordercontrol customersupport analyticalskills operationalplanning performancemanagement ostsalessupport