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Production Support ManagerMS

5.00 to 7.00 Years   Bangalore   28 Jun, 2019
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaProduction
EmploymentTypeFull-time

Job Description

Production Support Engineer Our Consumer & Community Banking Group d serves nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers. As a Production Engineer (Associate), your mission is to work on assigned applications within Merchant Services to keep the applications healthy and running. You will become an application SME on the application, building a relationship with AD to help drive application stability. You will be responsible for reporting on your application s stability and providing training for global teams who provide production support for your application(s).This role requires a wide range of strengths and capabilitiesKey Responsibilities:

  • Become an application SME, drive Incident Management and handle high priority incident calls
  • Troubleshoot errors in production
  • Working with AD, drive production stability
  • Maintain and improve application monitoring capabilities
  • Review implementation plans for accuracy and quality
  • Maintain runbooks and metrics data quality for assigned application(s)
Education:
  • Bachelors degree in a computer related field and 5 to 7 years related experience
  • Bachelors degree in other field and 5 to 7 years equivalent experience
Basic Qualifications:
  • VOS Stratus Operating System
  • C/C++ and command macros
  • Knowledge in IPC (Inter-Process Communication)
  • Knowledge in Linux/Unix Operating System
  • Hands on in bash commands and Shell scripting
  • Hands on in awk and sed language
  • Exceptional interpersonal, written and verbal skills.
  • Strong Analytical skills.
  • Incident management Process
  • Change Management Process
  • Problem Management Process
Preferred Skills:
  • Knowledge in HP-Service Manager ( or similar incident ticketing tools)
  • Knowledge in Monitoring tools such as Control-M ( or crontab)
  • Knowledge of RDMS (like Oracle SQL)
  • ITIL Foundation V3/2011 certified
  • DevOps certified
  • Experience in Payment processing/Cards industry a plus
,

Keyskills :
deliveryticketingsupportlanguageprioritybashmanagementqualityapplicationjavaontrolmincidentprojectproblemtechnical

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