Production Support Services

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities & Our Ideal Candidate

• Worked extensively in an application support environment for around 10+ years, preferably hands-on with exposure in handling L1, L2 and L3 support, Application Deployment and Developing Enhancements
• Strong knowledge and work experience on XML, Oracle, SQL, IS, Linux/Unix/Windows Operating systems administration and MQ technologies
• Possess good technical knowledge in implementing, troubleshooting, performance tuning of SQL Queries, SAP Success Factors Processes, Peoplesoft
• Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated to the product development initiatives
• Hands on/ Strong Knowledge in Unix scripting knowledge is an added advantage
• Trouble shooting ability to troubleshoot complex infra resource issues and application deployment issues by looking at log files and monitoring solutions that are implemented
• Establish adequate monitoring to ensure efficient and reliable service delivery and hands-on with various monitoring tools will be an advantage
• Strong communication skills both in verbal and written forms and right attitude to perform as a team player
• DevOps knowledge is of additional advantage.
• Reduction of Business impact caused by change due to Process failure or non-compliance.
• Reduction of High Sev incidents and Critical Situations caused by change.
• Ability to perform monitoring of various system components and assist in enhancing them.
• Understanding the Code and coding standards provide and following the best practices in fixing a problem or issue
• Ability to perform program PSS changes, test, obtain sign-offs, and deploy into production by following proper process and documentation
• Understanding the business requirement from functional specification / Technical walk through for low/med/complex project.
• Participation in design discussions for acquiring better understanding of the enhancing the product and domain.
• Review all necessary documents for every release implementation to ensure completeness and accuracy
• Design or approach documents need to be created and/or peer reviewed to ensure completeness and accuracy
• Follow escalation procedures during outages and ensure root-cause analysis is performed.
• Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement
• Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue
• Performing post-implementation review for all changes and releases.
• Perform RCA for all High Sev/Crit Sit Incidents caused by change. Ability to browse various logs and identifying the root cause.
• Performs Start-of-Day checks and recoveries to ensure technical readiness of the CIC applications. All exception/error messages must be monitored.
• Assists or Perform impact analysis, capacity planning and process automation
• Perform other BAU activities such as extraction of prod data, providing data /info dev team or Business queries, archival or housekeeping, DR drills etc,
• Academic & Professional Field of Study Engineering or bachelor s degree in computer science Certification Graduate Certification

Skills & Attributes

• 10+ Years of experience with having Techno Functional Skills on Peoplesoft & SuccessFactors
• At least 2 to 4 years of professional experience in programming in RPA technologies (e.g. UiPath, Automation Anywhere, Blue Prism), SQL and relational databases, and application development
• Must Require skills on PeopleSoft HCM 9.2, PeopleSoft Portal 9.1, PeopleTools 8.55, Oracle 11G, Integration Broker.
• Must Require Skills on SuccessFactors Performance & Goal Management, Succession Planning, Learning Management and Employee Central. Expertise in any of the 2 modules is must.
• Identifying and designing business processes for automation
• Working experience with Role based Permission
• Have good exposure to Report & Integration Centre.
• Have exposure to third party integration with SuccessFactors using CPI (Preferred)
• Good understanding and hands on experience of different SuccessFactors releases.
• Have good understanding of SF configuration, import/export jobs, data models, MDF objects & Provisioning systems
• Certification on SuccessFactors is Mandatory
• Key Responsibilities on Managing Daily BAU on
  • • Incident Management - SLA/Ageing.
    • Problem Management - Bug Fix document preparation.
    • Change Management - Standard / Maintenance Normal Changes.
    • Escalation Management.
    • People Management.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
root causeimpact analysisperformance tuningapplication supportprocess automationdata modelstechno functionalunix scriptingsuccession planningpeoplesoft hcmroot cause analysisoracle 11gsql queriesproduct development