| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Care Executive |
| EmploymentType | Full-time |
Customer Success Operations (CS Ops) is a dynamic team of program and process experts responsible for helping our Customer Success Organization focus on creating loyal customers. We deliver the operational capabilities needed to deliver high-value services that exceed the expectations of our customers.CS Ops is part of our Global Sales and Success organization (GSSO) and our 2000+ person Worldwide Field Operations division.ResponsibilitiesCoordinating project activities and collaborating with project team membersDeploying programs and process change to Customer Success TeamsDetermine individual learning and development needs by call shadowing Customer Success Specialists; observing engagements; studying result reports; conferring with sales managersProvide one-on-one and one-to-few coaching and mentoring on processes and methodologies, recommending additional training resources where appropriateConduct group training sessions on key sales skills and best practicesYou are a role model and advocate for a coaching culture in the Customer Success OrganizationIdentify existing program challenges, and work with the Project/Program Manager to articulate the problem, plan for improving processes and influence the prioritization of existing projectsMinimum QualificationsCommunicate effectively in both oral and written forms to a variety of stakeholdersDeliver engaging, informative and well-organized presentationsProvide status reports and progress updates as neededCommunicate difficult or sensitive information tactfully,
Keyskills :
continuousimprovementfacilitation rolemodel globalsales grouptraining fieldoperations equipmentsupply personalresponsibility ensitiveinf mation