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Project / Delivery Manager

1.00 to 2.00 Years   Bangalore   06 Aug, 2021
CMS IT SERVICES PRIVATE LIMITED
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS,Site Engineering / Project Management
EmploymentTypeFull-time

Job Description

Job Title: -22500Location: BengaluruExperience Range: 1 - 2 YearsAbout Us: As one of India s top IT services firms, CMS IT Services has been consistently providing in-depth customized IT Infrastructure Solutions to across all sectors of industry government, healthcare, banking, telecom, insurance, retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant, flexible, and competitive, while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end-to-end approach, which enable us to deliver unified management of infrastructure and applications, getting your business ready for its transformational journey.Roles and Responsibility:Locations %u2013 Bangalore, Chennai & HyderabadAs discussed, PFB JD for PM.Designation : Project / Delivery ManagerExperience : 5+ Years%u2022 Ensure Service Levels are consistently met

  • Act as an escalation point for customer
  • Ensure process adherence
  • Identify & implement Process Improvements
%u2022 Understand changing Business needs & align service delivery to meet the customer needs%u2022 Analyse calls/patterns, aim at reducing repeat calls%u2022 Inducting new members in service delivery team%u2022 Improve Quality of Service through automation and by enhancing Engineer skill levels%u2022 Analyse vendor performance & conducting vendor reviews for improved performance%u2022 Identifying Training need for team%u2022 Setting objectives/ KRA%u2019s of team members%u2022 Evaluating performance of team%u2022 Recommending process improvements%u2022 Scheduling & ensuring quarterly user satisfaction survey is conducted%u2022 Analyse the customer satisfaction ratings & implementing plan for improvement of customer satisfactionAdditional Skills: %u2022 should know PSS business %u2013 70% and 30% managed services%u2022 Reporting skills %u2013 Excel and MS power point is a must.%u2022 He should know English %u2013 written and communication skills.%u2022 Should be willing to work from Monday to Saturday as per the client requirement%u2022 Must operate from client site - when required.%u2022 Only Male candidates.,

Keyskills :
quality of serviceit service managementit servicesservice levelsservice deliverymanaged servicesit infrastructureservice managementcustomer satisfactioninfrastructure solutionscmspssexcelretailsurveyvendorbanking

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