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Project Manager Customer Delivery

7.00 to 10.00 Years   Bangalore   02 May, 2020
Uniphore
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Project Manager - Customer Delivery Bangalore Professional Services Deliverability Full-time Uniphore is a leader in Conversational AI and Were seeking a passionate individual for Project Manager role. PRIMARY RESPOSNISBILITIES

  • Successful completion of customer projects ensuring that the project objectives, customer acceptance criteria and internal performance metrics are achieved
  • Develop, clarify and manage the scope of the project, defining project deliverables and achieving targeted outcomes
  • Identify and manage overall project dependencies and ensure project deliverables stay on-time, on-target, and on budget through the management of project metrics
  • Owns the demonstration of the value from the solution and coordinates with Global Delivery Center (GDC)to seek support as needed
  • Work with GDC Delivery Managers on resourcing and timing requirements and tracking
  • Managing internal and external stakeholders, subcontractor partners and project team members and ensuring the accuracy of project data in internal tools and systems
  • Leading teams and individuals towards project timelines and identify issues and mitigate risks while providing an excellent customer experience and a common objective.
  • Recognize and resolve project issues and institute appropriate next steps, as well as developing client relationships
  • Lead and/or direct projects/programs, build and deliver program status presentations
  • Presents service business value to customers for new or existing business
  • Key KPIs NPS, schedule, effort, margin, risks management, customer dependencies, escalations, attach rates (upsell)
    • CAREER EXPEREINCE AND QUALIFICATIONS
  • 7-10 years of experience in account management, professional services or other direct customer facing/engagement roles for large enterprise customers.
  • Professional PM certification plausible PMP, PRINCE2, ITIL, Agile, SCRUM or equivalent
  • Solid experience on process controls, quality metrics, LEAN, six sigma, etc.
  • Knowledge of software tools are required (e.g. MSOffice, statistics packages, etc.)
  • Creative problem-solver with great attention to detail.
  • Proactive and results-oriented, with strong prioritization skills.
  • Strong written and verbal skills including presentation and social abilities
  • Ability to handle multiple tasks and work toward long-term goals
  • The ability to articulate technical concepts use cases
  • Travel approximately 50% of the time
    • MANDATORY SKILLS
  • Project Management, Negotiation, Scheduling, Risk Management, Contract Management, Business Finance, Communication Skills, Task Management, Quality Management
    • Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies. Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies. ,

    Keyskills :
    java rojectmanagement customerservice customerrelations

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